Luxury Guest Services Agent (Call Center)

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Front Desk / Guest Services associate to answer and route guest calls, process wake-up requests, and relay messages with professionalism.

You will operate the telephone switchboard, assist guests with internet access, coordinate with bell staff, and uphold The Gold Standards to ensure extraordinary service. This role requires a high school diploma or GED and a commitment to brand values, with opportunities to grow within a global

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, log, and process all guest calls and requests.
• Operate telephone switchboard and handle wake-up calls and messages.
• Assist guests with internet access and resolve problems with providers.
• Maintain professional appearance and comply with company policies.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Front Desk / Guest Services associate to answer and route guest calls, process wake-up requests, and relay messages with professionalism.

You will operate the telephone switchboard, assist guests with internet access, coordinate with bell staff, and uphold The Gold Standards to ensure extraordinary service. This role requires a high school diploma or GED and a commitment to brand values, with opportunities to grow within a global