Luxury Reservations Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 40,000 - 64,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates, seeks a Reservations Agent to manage guest reservations, changes, and cancellations. You will assist guests in selecting room types, understanding rates and policies, and communicating hotel offerings with professionalism and courtesy.

This on-site, full-time role supports revenue while delivering Ritz-Carlton service standards, handling guest inquiries, and maintaining precise booking records across reservation channels.

Qualifications

• High school diploma or equivalent required.
• No related work experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or email.
• Identify guest requirements and select appropriate room type and rate.
• Check availability and applicable rates before confirming reservations.
• Explain guarantees, special rates, and cancellation policies clearly to guests.
• Record and maintain accurate booking information in the system.
• Respond to guest inquiries about hotel facilities, services, and accommodations.
• Apply sales techniques to support hotel revenue while upholding service standards.
• Handle special requests and ensure privacy and confidentiality of guest information.

Skills

Customer service

Communication

Sales techniques

Attention to detail

Telephone etiquette

Education

High school diploma

Tools

Reservation system

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates, seeks a Reservations Agent to manage guest reservations, changes, and cancellations. You will assist guests in selecting room types, understanding rates and policies, and communicating hotel offerings with professionalism and courtesy.

This on-site, full-time role supports revenue while delivering Ritz-Carlton service standards, handling guest inquiries, and maintaining precise booking records across reservation channels.