Luxury Reservations Specialist

Tanqeeb; Abu Dhabi; On-site; AED 112,000 - 190,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a Reservations Associate to process guest requests, changes, and cancellations with precision and courtesy. You will identify guest needs, confirm room types and rates, and ensure policies are explained clearly to callers while maintaining strict confidentiality and professional standards.

Our team delivers the Gold Standards of The Ritz-Carlton, emphasizing luxury service, guest satisfaction, and collaboration across departments to create memorable

Qualifications

• High school diploma or GED required.
• No related work experience required.
• At Marriott International, we are an equal opportunity employer with a commitment to non-discrimination.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type; verify availability and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in the reservation system; follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton in Abu Dhabi is seeking a Reservations Associate to process guest requests, changes, and cancellations with precision and courtesy. You will identify guest needs, confirm room types and rates, and ensure policies are explained clearly to callers while maintaining strict confidentiality and professional standards.

Our team delivers the Gold Standards of The Ritz-Carlton, emphasizing luxury service, guest satisfaction, and collaboration across departments to create memorable