Lux Hotel Reservations Lead — Guest Experience & Revenue

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 100,000 - 134,000; Full time

Job summary

The Reservations Supervisor at The Ritz-Carlton in Abu Dhabi, United Arab Emirates, oversees room blocks, reservations, and group market codes while supporting reservation processing and guest communication. The role combines hands-on reservations work with supervisory duties and coaching for the team.

Responsibilities include billing coordination, applying revenue-focused techniques, and ensuring accurate booking information and adherence to service standards.

Qualifications

• High school diploma or GED, or equivalent.
• At least 2 years of related work experience in reservations or hotel operations.
• At least 1 year of supervisory experience in a hospitality setting.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process reservation requests, modifications, and cancellations by phone, fax, or mail.
• Verify room availability and applicable rates before confirmations.
• Explain guarantees, rates, and cancellation policies to callers.
• Enter, retrieve, and maintain booking information in the reservation system.
• Provide professional guest communication and resolve issues per standards.

Skills

Reservation system

Customer service

Communication

Team supervision

Education

High school diploma or GED

Tools

Hotel reservation system

Job description

The Reservations Supervisor at The Ritz-Carlton in Abu Dhabi, United Arab Emirates, oversees room blocks, reservations, and group market codes while supporting reservation processing and guest communication. The role combines hands-on reservations work with supervisory duties and coaching for the team.

Responsibilities include billing coordination, applying revenue-focused techniques, and ensuring accurate booking information and adherence to service standards.