Luxury Reservations Specialist

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking an entry-level reservations associate to manage guest requests, verify room availability, and explain policies. You will input data into the reservation system, handle special requests, and escalate issues per procedure.

Education required is a high school diploma or GED, with no prior related work experience expected. The role emphasizes professional appearance and guest interaction in a luxury environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests and input data into reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or GED

Job description

The Ritz-Carlton in Abu Dhabi is seeking an entry-level reservations associate to manage guest requests, verify room availability, and explain policies. You will input data into the reservation system, handle special requests, and escalate issues per procedure.

Education required is a high school diploma or GED, with no prior related work experience expected. The role emphasizes professional appearance and guest interaction in a luxury environment.