Luxury Pool Concierge & Guest Relations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare package

Life insurance

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking an Ambassador - Pool Services to join the resort's Pool Services team. The role focuses on greeting guests, delivering personalized poolside service, coordinating requests with other departments, and ensuring a Forbes Five-Star guest experience.

Candidates should have a high school diploma or equivalent and at least 2 years in guest relations or luxury hospitality. The position requires excellent communication, a proactive service mindset, and flexibility to work

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Minimum 2 years of experience in guest relations, front office, or luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive service mindset.
• Ability to work outdoors in a fast-paced environment.
• Flexible schedule including weekends and holidays.
• Multilingual skills are a plus.

Responsibilities

• Greet guests upon arrival at the pool area and assist with seating, towels, and amenities.
• Provide personalized service by anticipating guest needs and offering recommendations for poolside services.
• Act as a liaison between guests and other departments (e.g., F&B, housekeeping, spa) to coordinate requests.
• Monitor guest satisfaction and respond promptly to inquiries, feedback, or concerns.
• Assist with cabana check-ins, reservations, and VIP guest arrangements.
• Support poolside events and activations, ensuring guests are informed and engaged.
• Maintain a clean, organized, and welcoming pool environment.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Collaborate with lifeguards, attendants, and receptionists to ensure smooth operations.
• Promote resort offerings and assist in upselling premium poolside experiences.
• Maintain accurate records of guest preferences and service interactions.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Proactive service mindset

Multilingual skills

Education

High school diploma or equivalent

Job description

Wynn Al Marjan Island is seeking an Ambassador - Pool Services to join the resort's Pool Services team. The role focuses on greeting guests, delivering personalized poolside service, coordinating requests with other departments, and ensuring a Forbes Five-Star guest experience.

Candidates should have a high school diploma or equivalent and at least 2 years in guest relations or luxury hospitality. The position requires excellent communication, a proactive service mindset, and flexibility to work