Luxury Pool Concierge & Guest Experience Host

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 45,000 - 89,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi is seeking a Host/Hostess Pool Services to join the resort's Pool Services team. You will warmly welcome guests upon arrival, guide them to loungers, daybeds, cabanas and other seating, and provide a genuine polished first impression throughout the pool and beach areas.

The role requires continuous guest engagement, clear communication, and a proactive approach to seating flow, setup needs, and orientation to the pool experience.

Qualifications

• High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
• Minimum one year of hospitality, guest services, or luxury resort operations experience preferred.
• Professional appearance and Forbes Five-Star standards familiarity is a plus.

Responsibilities

• Welcome guests warmly upon arrival and provide a genuine polished first impression.
• Escort guests to loungers, daybeds, cabanas, or other seating options.
• Assist with seating, towels, umbrellas, and initial orientation to the pool/beach experience.
• Explain facilities, services, dining options, and daily programming to arriving guests.
• Continuously circulate to engage guests, identify service opportunities, and support comfort.
• Coordinate seating flow and assignments with other teams to maintain luxury standards.
• Monitor guest satisfaction and communicate concerns to leadership for service recovery.
• Maintain a luxury appearance and professional presence throughout pool/beach operations.
• Support opening, operating, and closing procedures and assist during peak periods.

Skills

Guest engagement

Communication skills

Professional appearance

Multitasking

Interpersonal skills

Flexibility

Education

High school diploma

Aquatics/recreation/PE certifications preferred

Tools

Guest management systems

Microsoft Office

Job description

Wynn Al Marjan Island in Abu Dhabi is seeking a Host/Hostess Pool Services to join the resort's Pool Services team. You will warmly welcome guests upon arrival, guide them to loungers, daybeds, cabanas and other seating, and provide a genuine polished first impression throughout the pool and beach areas.

The role requires continuous guest engagement, clear communication, and a proactive approach to seating flow, setup needs, and orientation to the pool experience.