Luxury Personal Concierge Lead — Guest Experience

Hilton; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a Personal Concierge Supervisor to oversee the concierge team and ensure exceptional guest experiences. The ideal candidate has 3-5 years in luxury hotel operations, expertise in concierge services, and strong leadership skills. This role includes managing daily operations, responding to guest inquiries, and continuously improving service delivery. The position offers an opportunity to work with luxury guests and contribute to a renowned hospitality experience.

Qualifications

• Minimum 3-5 years of experience in a luxury hotel environment.
• Proven expertise in concierge services or guest relations.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise daily Personal Concierge operations.
• Set daily objectives and prepare schedules for the team.
• Monitor guest feedback and implement improvements.

Skills

Concierge services

Exceptional service delivery

Guest personalization

VIP guest management

Team management

Problem-solving

Tools

Property management systems (Opera)

Job description

A leading hospitality brand in Dubai seeks a Personal Concierge Supervisor to oversee the concierge team and ensure exceptional guest experiences. The ideal candidate has 3-5 years in luxury hotel operations, expertise in concierge services, and strong leadership skills. This role includes managing daily operations, responding to guest inquiries, and continuously improving service delivery. The position offers an opportunity to work with luxury guests and contribute to a renowned hospitality experience.