Luxury Lounges Supervisor & Guest Experience Leader

Mandarin Oriental Hotel Group; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking an Assistant Lounges Manager to join the Restaurants Bars & Experiences team. Based in Dubai, you will support the Lounges Manager in all operational, administrative and financial aspects of the lounges and assume full responsibility in their absence.

You will oversee daily lounge operations, lead shifts, manage reservations and VIP guest needs, and drive exceptional guest experiences while ensuring compliance with standards and procedures.

Qualifications

• Minimum 3 years in an Assistant Restaurant Manager role within luxury hotels or upscale restaurants.
• Experience with pre-opening projects is mandatory.
• Bachelor-level or higher education in hospitality-related fields is preferred.

Responsibilities

• Oversee daily lounge operations, ensure service delivery and policy compliance.
• Lead and supervise lounge teams, manage scheduling, attendance and coaching.
• Enhance guest experiences through VIP handling and proactive service recovery.
• Monitor service quality, menu management, cleanliness and inter-department collaboration.
• Support financial oversight, including cost control, record management and promotions.
• Demonstrate leadership, organizational and multitasking abilities across fine dining operations.

Skills

Guest service

Leadership

Communication

MS Office & English

Education

Hospitality degree preferred

Job description

Mandarin Oriental Downtown Dubai is seeking an Assistant Lounges Manager to join the Restaurants Bars & Experiences team. Based in Dubai, you will support the Lounges Manager in all operational, administrative and financial aspects of the lounges and assume full responsibility in their absence.

You will oversee daily lounge operations, lead shifts, manage reservations and VIP guest needs, and drive exceptional guest experiences while ensuring compliance with standards and procedures.