Lobby Lounge Waiter/ess — Luxury Dubai Hospitality

Mandarin Oriental; Dubai; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Duty meals

Job summary

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department, as a Waiter/ess in our Lobby Lounge, you play a critical role in providing an exceptional dining experience for our guests. You will take orders, serve food and beverages, and ensure every aspect meets our standards.

The Waiter/ess reports to the RB&E Supervisor and is expected to demonstrate English fluency, a professional presence, and the ability to work evenings, weekends and holidays with a guest‑centric

Qualifications

• Minimum high school qualification or equivalent.
• Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Strong verbal and written English communication skills.

Responsibilities

• Maintain knowledge of the Lobby Lounge menu and beverages.
• Take accurate orders and relay to kitchen/bar accurately.
• Ensure guest requests and dietary needs are managed professionally.
• Provide attentive, personalized service and upsell where appropriate.
• Operate POS, handle billing, and set tables to standards.
• Create WOW moments following MOHG Legendary Quality Experiences (LQES).

Skills

Strong English communication

Teamwork

Guest service orientation

Education

High School or equivalent

Hospitality/Hotel/Business Management degree (advantage)

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department, as a Waiter/ess in our Lobby Lounge, you play a critical role in providing an exceptional dining experience for our guests. You will take orders, serve food and beverages, and ensure every aspect meets our standards.

The Waiter/ess reports to the RB&E Supervisor and is expected to demonstrate English fluency, a professional presence, and the ability to work evenings, weekends and holidays with a guest‑centric