Lobby Lounge Waiter - Luxury Service & Upsell

Mandarin Oriental Hotel Group; Dubai; On-site; AED 47,000 - 71,000; Full time

Job summary

Mandarin Oriental Downtown Dubai, within the Food and Beverage Department, is seeking a Waiter/ess for our Lobby Lounge to deliver an exceptional dining experience. You will take orders, serve food and beverages, and ensure every guest’s visit meets MOHG standards.

We require at least 2 years’ experience in a high-volume or luxury hotel, strong English communication, and the ability to work flexible shifts. Arabic language is a plus; familiarity with POS systems and cashiering is preferred.

Qualifications

• High School qualification or equivalent preferred; a degree in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years experience as a Waiter/ess, preferably in a high-volume restaurant or luxury hotel.
• Strong English communication skills; Arabic language is a plus.
• Knowledge of acceptable dining service procedures and familiar with POS and cashiering procedures.
• Ability to stand for extended periods and work flexible shifts including evenings, weekends and holidays.

Responsibilities

• Take orders, serve food and beverages.
• Communicate orders to kitchen and bar promptly.
• Address dietary requests or special preferences professionally.
• Upsell services and products to guests.
• Operate the POS system and handle billing.
• Set up and clear tables according to restaurant standards.
• Create WOW moments and ensure guest satisfaction from arrival to departure.

Skills

Verbal communication

Written communication

Arabic language

Customer service

Upselling

Education

High School qualification

Degree in Hospitality/Hotel/Business Management

Job description

Mandarin Oriental Downtown Dubai, within the Food and Beverage Department, is seeking a Waiter/ess for our Lobby Lounge to deliver an exceptional dining experience. You will take orders, serve food and beverages, and ensure every guest’s visit meets MOHG standards.

We require at least 2 years’ experience in a high-volume or luxury hotel, strong English communication, and the ability to work flexible shifts. Arabic language is a plus; familiarity with POS systems and cashiering is preferred.