Lux Lounge Assistant Manager — Elevate Guest Experience

Mandarin Oriental; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Health & wellness benefits

Colleague transport & meals

Competitive salary & benefits

Job summary

Mandarin Oriental Downtown Dubai seeks an Assistant Lounges Manager to support the Lounges Manager in operations, finance, and administration of lounges within the Restaurants, Bars & Experiences team. You will lead lounge teams, ensure service excellence, and maintain adherence to standards.

Ideal candidates have 3+ years as an Assistant Restaurant Manager in luxury settings, international exposure, strong English, HACCP knowledge, and the ability to train and develop staff across locations.

Qualifications

• High School qualification or equivalent; Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management preferred.
• Minimum 3 years of experience as an Assistant Restaurant Manager in luxury hotel or upscale restaurant.
• International hospitality exposure across multiple regions, including the Middle East preferred.
• Strong guest service orientation and ability to motivate teams to deliver exceptional dining experiences.
• Knowledge of HACCP, restaurant operations, staff training, onboarding and training records.

Responsibilities

• Oversee daily lounge operations with focus on service delivery and adherence to standards.
• Lead lounge teams during shifts; manage scheduling, attendance, leaves, grooming and performance coaching.
• Ensure guest experiences are exceptional; handle VIP requirements, reservations, complaints and service moments.
• Monitor service quality, F&B standards, POS accuracy, menu management, cleanliness, and cross-department collaboration.
• Support financial and administrative oversight including P&L, labor cost control, and promotions/events.
• Demonstrate leadership, organization, and multitasking with expertise in fine dining operations and team development.

Skills

Leadership

Communication

Guest service

MS Office

English (strong)

Arabic (advantage)

Education

Bachelor/ Diploma in Hospitality field (preferred)

High School qualification or equivalent

Tools

MS Office

Job description

Mandarin Oriental Downtown Dubai seeks an Assistant Lounges Manager to support the Lounges Manager in operations, finance, and administration of lounges within the Restaurants, Bars & Experiences team. You will lead lounge teams, ensure service excellence, and maintain adherence to standards.

Ideal candidates have 3+ years as an Assistant Restaurant Manager in luxury settings, international exposure, strong English, HACCP knowledge, and the ability to train and develop staff across locations.