Assistant Lounges Manager

Mandarin Oriental Hotel Group; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking an Assistant Lounges Manager to join the Restaurants Bars & Experiences team. Based in Dubai, you will support the Lounges Manager in all operational, administrative and financial aspects of the lounges and assume full responsibility in their absence.

You will oversee daily lounge operations, lead shifts, manage reservations and VIP guest needs, and drive exceptional guest experiences while ensuring compliance with standards and procedures.

Qualifications

• Minimum 3 years in an Assistant Restaurant Manager role within luxury hotels or upscale restaurants.
• Experience with pre-opening projects is mandatory.
• Bachelor-level or higher education in hospitality-related fields is preferred.

Responsibilities

• Oversee daily lounge operations, ensure service delivery and policy compliance.
• Lead and supervise lounge teams, manage scheduling, attendance and coaching.
• Enhance guest experiences through VIP handling and proactive service recovery.
• Monitor service quality, menu management, cleanliness and inter-department collaboration.
• Support financial oversight, including cost control, record management and promotions.
• Demonstrate leadership, organizational and multitasking abilities across fine dining operations.

Skills

Guest service

Leadership

Communication

MS Office & English

Education

Hospitality degree preferred

Job description

Mandarin Oriental Downtown Dubai is looking for an Assistant Lounges Manager to join our Restaurants Bars amp Experiences team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognised for creating some of the world s most sought-after properties the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences Located within Wasl Tower on Sheikh Zayed Road Mandarin Oriental Downtown Dubai offers an elevated expression of modern hospitality in the heart of the city Designed by UNStudio the tower sets a distinctive architectural tone while the hotel s 259 guestrooms and suites reflect contemporary design-led living with panoramic views across the Dubai skyline The hotel s dining portfolio includes Y amp M Chitarra Noia by the Pool as well as Majestas Group concepts Billionaire Lion in the Sun and FB1 with forthcoming openings including Osaka Pavilion Dubai by Yannick All no and a street-level urban eatery Additional features include a rooftop helipad a two-story spa and wellness sanctuary landscaped rooftop pools and versatile event spaces The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown Dubai within the Restaurants Bars amp Experiences department in Dubai the Assistant Lounges Manager is responsible to support the Lounges Manager in all related operational administrative and financial aspects of the lounges and assumes full responsibility in his her absence Assistant Lounges Manager reports to the Lounges Manager As an Assistant Lounges Manager you will be responsible for the following duties

• Support the Lounges Manager in overseeing daily lounge operations ensuring smooth service delivery operational excellence and full compliance with company standards policies and procedures
• Lead and supervise lounge teams during shifts manage scheduling attendance leave planning grooming standards performance management and provide guidance coaching and disciplinary support when required
• Drive exceptional guest experiences by maintaining a strong floor presence managing reservations effectively handling VIP guest requirements resolving complaints and creating memorable service moments that enhance customer satisfaction
• Monitor service quality food and beverage standards POS accuracy menu management cleanliness maintenance and collaboration with culinary housekeeping engineering and other departments to ensure seamless operations
• Support business performance through financial and administrative oversight including P amp L analysis labour cost control compliance with accounting procedures record management and execution of promotions events and seasonal initiatives
• Demonstrate strong leadership organizational communication and multitasking abilities with expertise in fine dining operations cashiering and POS procedures team development project coordination and continuous improvement of service standards

As an Assistant Lounges Manager, we expect from you:

• High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management preferred
• Minimum 3 years of experience as an Assistant Restaurant Manager within a luxury hotel or upscale restaurant environment, with mandatory restaurant pre-opening experience
• International hospitality exposure across at least two regions, including Asia, Europe, North America, and preferably the Middle East
• Strong guest service orientation with the ability to understand customer needs, exceed expectations, and motivate teams to consistently deliver exceptional dining experiences
• Sound knowledge of HACCP, restaurant operations, staff training, and team development, with the ability to support onboarding, maintain training records, and facilitate both on-the-job and classroom-based training
• Excellent leadership, communication, and interpersonal skills, supported by proficiency in MS Office, strong English language skills, and the ability to effectively engage with colleagues, peers, and guests; additional language skills such as Arabic are an advantage