Lobby Ambassador - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best-in-class training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Lobby Ambassador to deliver personal service and a memorable first impression for guests at the InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa.

You will greet guests, manage check-ins/check-outs, answer inquiries, and maintain a welcoming lobby environment while ensuring security and smooth operations in a fast-paced luxury hotel setting.

Qualifications

• Experience in a customer service or front desk role.
• Fluent English; additional languages a plus.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct guests to the appropriate person or department.
• Monitor security and ensure authorized access only.
• Handle incoming calls and transfer to the relevant colleagues.
• Assist with administrative tasks such as sorting mail and deliveries.

Skills

Customer service

Front desk

Communication

Teamwork

English fluency

Education

High school diploma

Tools

Opera system

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Lobby Ambassador capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Greet and welcome guests, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct guests to the appropriate person or department.
• Monitor security by ensuring only authorized individual’s access the premises.
• Handle incoming calls and transfer them to the relevant individuals.
• Assist with administrative tasks, such as sorting mail and managing deliveries.
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Ability to work well under pressure in a fast paced environment

What We need from you:

• Ability to work cohesively and collectively as part of a team
• Fluency in English; additional languages are a plus
• Bilingual or multilingual proficiency is a bonus.
• High school diploma or equivalent.
• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Ability to remain calm and professional in high-pressure situations.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.