Luxury In-Room Dining Supervisor | F&B Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 112,000 - 156,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Excellent leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah, UAE, is seeking an F&B Supervisor – In-Room Dining to lead the resort’s In-Room Dining team within the luxury Food & Beverage operation. The role focuses on delivering prompt, accurate orders and maintaining Forbes Five-Star standards for guest experiences.

The ideal candidate will have at least 2 years in a supervisory role in luxury hospitality, fluent English, strong leadership, and a proven ability to deliver Forbes Five-Star service standards.

Qualifications

• Minimum 2 years of experience in a supervisory role within In-Room Dining or luxury hospitality.
• Strong knowledge of international cuisine, beverages, wine service, POS systems, and cash handling.
• Bachelor’s degree in hospitality management preferred.
• Fluency in English; additional language skills are an advantage.
• Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.
• Demonstrated leadership and team management capabilities.
• Strong guest service focus with excellent communication and interpersonal skills.
• Highly organized, self-motivated, professional, and detail oriented.
• Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.
• Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.

Responsibilities

• Deliver In-Room Dining orders promptly and accurately.
• Maintain Forbes Five-Star service standards at all times.
• Anticipate guest needs and handle requests professionally.
• Conduct quality checks for order accuracy, presentation and guest satisfaction.
• Oversee daily In-Room Dining operations from order coordination to delivery and clearance.
• Collaborate with Culinary and other departments to ensure seamless service.
• Monitor equipment, amenities and supplies to support service efficiency.
• Keep the In-Room Dining area tidy and fully operational.
• Lead, mentor, and develop a high-performing team of In-Room Dining colleagues.
• Conduct daily briefings on priorities, VIP arrivals and updates.
• Support performance management and ongoing coaching.
• Foster a positive, service-driven team culture aligned with Wynn values.
• Ensure compliance with policies, hygiene, health and safety regulations.
• Maintain records and guest preference information.
• Uphold grooming and professional conduct standards.
• Promote luxury service standards in line with Wynn expectations.

Skills

Leadership

Guest service

Communication

English fluency

Education

Hospitality degree

Tools

POS systems

Microsoft Office

AI productivity tools

Job description

Wynn Al Marjan Island in Ras Al Khaimah, UAE, is seeking an F&B Supervisor – In-Room Dining to lead the resort’s In-Room Dining team within the luxury Food & Beverage operation. The role focuses on delivering prompt, accurate orders and maintaining Forbes Five-Star standards for guest experiences.

The ideal candidate will have at least 2 years in a supervisory role in luxury hospitality, fluent English, strong leadership, and a proven ability to deliver Forbes Five-Star service standards.