In-Room Dining Supervisor - Luxury Hotel Service Leader

IHG Hotels & Resorts; Fujairah City; On-site; AED 100,000 - 156,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

InterContinental Fujairah Resort is seeking a Restaurant Supervisor to oversee In-Room Dining operations and lead the team in delivering exceptional guest experiences in line with hotel and brand standards.

You will supervise daily operations, train staff, handle guest requests and complaints, and coordinate with Kitchen, Front Office, and Housekeeping to ensure smooth service and attention to detail.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in Food & Beverage operations, preferably in a hotel.
• Experience in In-Room Dining or Room Service is required.
• Strong communication, leadership, and interpersonal skills.
• Good knowledge of POS and Opera systems; familiarity with other hotel operating systems is a plus.

Responsibilities

• Supervise daily In-Room Dining operations, ensuring efficient service delivery and compliance with hotel and brand standards.
• Lead, train, and motivate the team to deliver personalized guest service, maintain productivity, and achieve departmental objectives.
• Oversee In-Room Dining orders from order taking and preparation coordination to timely delivery, setup, and collection, ensuring accuracy and presentation standards.
• Monitor food and beverage quality, service consistency, hygiene, and presentation.
• Handle guest enquiries, special requests, and complaints professionally, implementing effective service recovery to maximize guest satisfaction.
• Coordinate with the Kitchen, Front Office, Housekeeping, and other departments to ensure seamless service and timely fulfilment of guest requirements.
• Monitor staffing, duty schedules, briefings, and task allocation to ensure adequate coverage and smooth operations during all service periods.
• Control operating supplies, service equipment, and inventory while minimizing wastage and ensuring proper stock handling in accordance with hotel procedures.
• Monitor guest feedback, service performance, and operational standards, implementing corrective actions and improvements where necessary.
• Ensure compliance with HACCP, food safety, hygiene, health and safety, and hotel operating procedures.

Skills

Leadership

Communication

Guest service

Problem solving

Staff training

POS systems

Opera systems

Education

Diploma in Hospitality Management

Tools

POS systems

Opera PMS

Job description

InterContinental Fujairah Resort is seeking a Restaurant Supervisor to oversee In-Room Dining operations and lead the team in delivering exceptional guest experiences in line with hotel and brand standards.

You will supervise daily operations, train staff, handle guest requests and complaints, and coordinate with Kitchen, Front Office, and Housekeeping to ensure smooth service and attention to detail.