F&B Supervisor - In-Room Dining

Wynn Al Marjan Island; Ras al-Khaimah; A distancia; AED 134.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary in AED

Healthcare package

Life insurance

Incentive programs

Generous leave policy

Descripción de la vacante

Wynn Al Marjan Island is seeking an F&B Supervisor – In-Room Dining to lead the luxury In-Room Dining service at its future UAE resort. You will ensure prompt, precise orders delivered to Forbes Five-Star standards, mentor a high-performing team, and collaborate with Culinary and other departments to guarantee seamless service.

The ideal candidate has at least 2 years of supervisory experience in luxury hospitality, strong English, and a hospitality degree; knowledge of POS systems and wine

Formación

• Minimum 2 years of supervisory or team leader experience in In-Room Dining or luxury hospitality.
• Fluency in English; additional languages are a plus.
• Bachelor’s degree in hospitality management preferred.
• Strong knowledge of international cuisine, beverages, wine service, SOPs and POS cash handling.

Responsabilidades

• Oversee daily In-Room Dining operations including orders, setup, delivery and clearance.
• Lead and develop a high-performing In-Room Dining team.
• Ensure Forbes Five-Star service standards and guest satisfaction.
• Coordinate with Culinary and other departments for seamless service.
• Maintain hygiene, safety, and equipment, and keep area tidy.

Conocimientos

In-Room Dining supervision

Leadership

Customer service

POS systems

Microsoft Office

Educación

Bachelor's degree in hospitality management

Herramientas

Point-of-Sale systems

MS Office

Descripción del empleo

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will belocated50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a F&B Supervisor – In-Room Dining to join theresort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

Ensure all In-Room Dining orders are delivered promptly, accurately, and presented to the highest luxury hospitality standards.

Deliver exceptional guest experiences by maintaining Forbes Five-Star service standards at all times.

Anticipate guest needs and professionally handle requests, preferences, and service recovery situations.

Conduct quality checks to ensure order accuracy, presentation, and guest satisfaction before delivery.

Oversee the daily operation of In-Room Dining, including order coordination, setup, delivery, and clearance.

Collaborate closely with Culinary and other operational departments to ensure seamless service execution.

Monitor and maintain departmental equipment, amenities, and operational supplies to support service efficiency.

Keep the In-Room Dining areatidy, clean, and fully operational at all times.

Lead, mentor, and develop a high-performing team of In-Room Dining colleagues.

Conduct daily briefings to communicate service priorities, VIP arrivals, and operational updates.

Support colleague performance management, coaching, and ongoing professional development.

Foster a positive, engaged, and service-driven team culture aligned with Wynn values.

Ensure compliance with company policies, hygiene standards, health and safety regulations, and operational procedures.

Maintain accurate records, reports, and guest preference information as required.

Uphold exceptional grooming, presentation, and professional conduct standards across the team.

Consistently promote and maintain luxury service standards in line with Wynn Al Marjan Island expectations.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum 2 years of experience in a supervisory or Team Leader role within In-Room Dining, Food & Beverage, or luxury hospitality environments.

Strong knowledge of international cuisine, beverages, wine service, standard operating procedures, point-of-sale systems, and cash handling practices.

Bachelor’s degree in hospitality management or a related field preferred.

Fluency in English required; additional language skills are an advantage.

Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.

Demonstrated leadership and team management capabilities with the ability to motivate and develop colleagues.

Strong guest service focus with excellent communication and interpersonal skills.

Highly organized, self-motivated, professional, and detail oriented.

Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.

Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offeranexcellent leave policy, ahealthcare package andas well aslife insurance, incentive programs, and other employee benefits. The result is a package that makes thisrolehighlyattractive tooutstandingapplicantsseekinga career withWynn Resorts, amongthe most renowned and celebratedbrands in theglobalhospitality industry.