F&B Supervisor - In-Room Dining

Wynn Al Marjan Island; Ras Al Khaimah; Vor Ort; AED 112.000 - 156.000; Vollzeit

Benefits dieser Stelle

Healthcare package

Life insurance

Incentive programs

Excellent leave policy

Zusammenfassung

Wynn Al Marjan Island in Ras Al Khaimah, UAE, is seeking an F&B Supervisor – In-Room Dining to lead the resort’s In-Room Dining team within the luxury Food & Beverage operation. The role focuses on delivering prompt, accurate orders and maintaining Forbes Five-Star standards for guest experiences.

The ideal candidate will have at least 2 years in a supervisory role in luxury hospitality, fluent English, strong leadership, and a proven ability to deliver Forbes Five-Star service standards.

Qualifikationen

• Minimum 2 years of experience in a supervisory role within In-Room Dining or luxury hospitality.
• Strong knowledge of international cuisine, beverages, wine service, POS systems, and cash handling.
• Bachelor’s degree in hospitality management preferred.
• Fluency in English; additional language skills are an advantage.
• Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.
• Demonstrated leadership and team management capabilities.
• Strong guest service focus with excellent communication and interpersonal skills.
• Highly organized, self-motivated, professional, and detail oriented.
• Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.
• Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.

Aufgaben

• Deliver In-Room Dining orders promptly and accurately.
• Maintain Forbes Five-Star service standards at all times.
• Anticipate guest needs and handle requests professionally.
• Conduct quality checks for order accuracy, presentation and guest satisfaction.
• Oversee daily In-Room Dining operations from order coordination to delivery and clearance.
• Collaborate with Culinary and other departments to ensure seamless service.
• Monitor equipment, amenities and supplies to support service efficiency.
• Keep the In-Room Dining area tidy and fully operational.
• Lead, mentor, and develop a high-performing team of In-Room Dining colleagues.
• Conduct daily briefings on priorities, VIP arrivals and updates.
• Support performance management and ongoing coaching.
• Foster a positive, service-driven team culture aligned with Wynn values.
• Ensure compliance with policies, hygiene, health and safety regulations.
• Maintain records and guest preference information.
• Uphold grooming and professional conduct standards.
• Promote luxury service standards in line with Wynn expectations.

Kenntnisse

Leadership

Guest service

Communication

English fluency

Ausbildung

Hospitality degree

Tools

POS systems

Microsoft Office

AI productivity tools

Jobbeschreibung

Job Description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About Wynn Al Marjan Island:

About The Position

Wynn Al Marjan Island is currently seeking a F&B Supervisor – In-Room Dining to join the resort’s Food & Beverage team.

The Primary Duties And Responsibilities Of This Role Are

• Ensure all In-Room Dining orders are delivered promptly, accurately, and presented to the highest luxury hospitality standards.
• Deliver exceptional guest experiences by maintaining Forbes Five-Star service standards at all times.
• Anticipate guest needs and professionally handle requests, preferences, and service recovery situations.
• Conduct quality checks to ensure order accuracy, presentation, and guest satisfaction before delivery.
• Oversee the daily operation of In-Room Dining, including order coordination, setup, delivery, and clearance.
• Collaborate closely with Culinary and other operational departments to ensure seamless service execution.
• Monitor and maintain departmental equipment, amenities, and operational supplies to support service efficiency.
• Keep the In-Room Dining area tidy, clean, and fully operational at all times.
• Lead, mentor, and develop a high-performing team of In-Room Dining colleagues.
• Conduct daily briefings to communicate service priorities, VIP arrivals, and operational updates.
• Support colleague performance management, coaching, and ongoing professional development.
• Foster a positive, engaged, and service-driven team culture aligned with Wynn values.
• Ensure compliance with company policies, hygiene standards, health and safety regulations, and operational procedures.
• Maintain accurate records, reports, and guest preference information as required.
• Uphold exceptional grooming, presentation, and professional conduct standards across the team.
• Consistently promote and maintain luxury service standards in line with Wynn Al Marjan Island expectations.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of experience in a supervisory or Team Leader role within In-Room Dining, Food & Beverage, or luxury hospitality environments.
• Strong knowledge of international cuisine, beverages, wine service, standard operating procedures, point-of-sale systems, and cash handling practices.
• Bachelor’s degree in hospitality management or a related field preferred.
• Fluency in English required; additional language skills are an advantage.
• Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.
• Demonstrated leadership and team management capabilities with the ability to motivate and develop colleagues.
• Strong guest service focus with excellent communication and interpersonal skills.
• Highly organized, self-motivated, professional, and detail oriented.
• Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.
• Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.