Luxury F&B Butler Services Manager – VIP Experiences

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Incentive Programs

Leave Policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks a Manager - F&B Butler Services to lead the luxury VIP service across Sky Gaming and Salon Privé. You will shape service standards, manage a multi-venue Butler team, and ensure impeccable guest experiences in a high-profile environment.

The role requires 7+ years in luxury F&B or integrated resort settings, with at least 3 years in management, and fluency in English. A competitive package and extensive benefits are provided.

Qualifications

• Minimum 7 years of progressive luxury Food & Beverage, butler, private club, or integrated resort experience, including at least 3 years in a management position.
• Demonstrated leadership in VVIP or high-limit gaming service, luxury private-room service, premium beverage operations, or a comparable confidential guest environment.
• Strong command of premium beverage programs, wine and spirits service, refined dining service, and high-touch guest experience delivery.
• Proven ability to lead multicultural teams, manage sensitive guest situations, and make sound decisions under pressure without disrupting active gaming play.
• Strong commercial, roster, inventory, cost-control, training, and performance-management capability.
• High level of discretion, integrity, situational awareness, emotional control, and professional judgment.
• Proficient in Microsoft Office and relevant hospitality, POS, scheduling, and guest-profile systems.
• Fluent written and spoken English; additional languages relevant to international VIP markets are an advantage.

Responsibilities

• Own the service strategy and daily operating standards for Sky Gaming and Salon Privé, protecting the distinct service proposition of each venue while ensuring one consistent Wynn service culture.
• Lead the F&B Butler Services management team across all VIP Gaming venues, including bars and lounges, private gaming salons across all gaming venues, aligning staffing, deployment, service readiness, and guest coverage with forecasted gaming activity.
• Set and enforce non-negotiable standards for discretion, privacy, responsiveness, product knowledge, grooming, service sequence, and conduct around active gaming play.
• Translate VVIP and VIP guest preferences into documented service plans, ensuring accurate execution across shifts without unnecessary repetition or intrusion.
• Maintain executive oversight of beverage, wine, spirits, cocktail, coffee, tea, bottle-service, and bespoke dining delivery within the venues, partnering with Bar, Culinary, Stewarding, and Gaming Operations leaders.
• Approve operating procedures, service rituals, briefing standards, salon-readiness checks, handover protocols, and escalation pathways for guest requests and service recovery.
• Review demand, productivity, rosters, leave, breaks, and deployment to ensure sufficient coverage while protecting labor efficiency and avoiding over-servicing or guest disruption.
• Lead recruitment, onboarding, succession planning, performance management, recognition, and capability development for management and frontline colleagues.

Skills

Luxury F&B Management

VIP Service Leadership

Staff Recruitment

Discretion & Privacy

Cost-control

Job description

Wynn Al Marjan Island in Ras Al Khaimah seeks a Manager - F&B Butler Services to lead the luxury VIP service across Sky Gaming and Salon Privé. You will shape service standards, manage a multi-venue Butler team, and ensure impeccable guest experiences in a high-profile environment.

The role requires 7+ years in luxury F&B or integrated resort settings, with at least 3 years in management, and fluency in English. A competitive package and extensive benefits are provided.