F&B Supervisor - In-Room Dining

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 45,000 - 65,000; Full time

Job summary

Wynn Al Marjan Island is seeking a F&B Supervisor In-Room Dining to join its luxury resort team. The role focuses on delivering Forbes Five-Star service, overseeing daily In-Room Dining operations, and mentoring a high-performing team to ensure flawless guest experiences in a fast-paced luxury setting.

The ideal candidate has at least 2 years in a supervisory role in In-Room Dining or luxury hospitality, with strong knowledge of international cuisine, beverages, POS systems, and cash handling.

Qualifications

• Minimum 2 years in a supervisory or Team Leader role within In-Room Dining or luxury hospitality.
• Strong knowledge of international cuisine, beverages, wine service and SOPs.
• Fluency in English; additional languages a plus.
• Proficiency with POS and cash handling procedures.

Responsibilities

• Oversee daily In-Room Dining operations, ensuring timely, accurate deliveries and luxury presentation.
• Lead, mentor and develop a high-performing team of In-Room Dining colleagues.
• Coordinate with Culinary and other departments to ensure seamless service.
• Conduct briefings, monitor standards, and manage guest satisfaction and service recovery.
• Maintain equipment, supplies, and area cleanliness to uphold Forbes Five-Star standards.

Skills

In-Room Dining supervision

Team leadership

Luxury hospitality knowledge

POS systems

Cash handling

Staff coaching

Guest service excellence

Education

Bachelor's degree in hospitality management

Tools

Microsoft Office

AI productivity tools

POS systems

Job description

About the Position

Wynn Al Marjan Island is currently seeking a F amp B Supervisor In-Room Dining to join the resort s Food amp Beverage team

The primary duties and responsibilities of this role are:

• Ensure all In-Room Dining orders are delivered promptly accurately and presented to the highest luxury hospitality standards
• Deliver exceptional guest experiences by maintaining Forbes Five-Star service standards at all times
• Anticipate guest needs and professionally handle requests preferences and service recovery situations
• Conduct quality checks to ensure order accuracy presentation and guest satisfaction before delivery
• Oversee the daily operation of In-Room Dining including order coordination setup delivery and clearance
• Collaborate closely with Culinary and other operational departments to ensure seamless service execution
• Monitor and maintain departmental equipment amenities and operational supplies to support service efficiency
• Keep the In-Room Dining area tidy clean and fully operational at all times
• Lead mentor and develop a high-performing team of In-Room Dining colleagues
• Conduct daily briefings to communicate service priorities VIP arrivals and operational updates
• Support colleague performance management coaching and ongoing professional development
• Foster a positive engaged and service-driven team culture aligned with Wynn values
• Ensure compliance with company policies hygiene standards health and safety regulations and operational procedures
• Maintain accurate records reports and guest preference information as required
• Uphold exceptional grooming presentation and professional conduct standards across the team
• Consistently promote and maintain luxury service standards in line with Wynn Al Marjan Island expectations

About You

• Minimum 2 years of experience in a supervisory or Team Leader role within In-Room Dining, Food & Beverage, or luxury hospitality environments.
• Strong knowledge of international cuisine, beverages, wine service, standard operating procedures, point-of-sale systems, and cash handling practices.
• Bachelor s degree in hospitality management or a related field preferred.
• Fluency in English required; additional language skills are an advantage.
• Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.
• Demonstrated leadership and team management capabilities with the ability to motivate and develop colleagues.
• Strong guest service focus with excellent communication and interpersonal skills.
• Highly organized, self-motivated, professional, and detail oriented.
• Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.
• Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.