IT Specialist - Luxury Hotel Tech & Guest Experience

The Lana, Dubai - Dorchester Collection; Abu Dhabi; On-site; AED 201,000 - 246,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in姕

Job summary

The Lana in Dubai is seeking an IT Specialist to maintain guest connectivity and ensure all hotel IT systems run with high availability. You will be the first IT point of contact for guest issues, maintain critical systems such as Opera and Simphony, and uphold Dorchester Collection standards.

You will work in a luxury hotel environment with ongoing training through our award-winning learning academy, contributing to seamless guest experiences and strong hotel operations.

Qualifications

• Diploma in IT or related field; CCNA and Microsoft Certification preferred.
• Minimum 2 years of experience in a similar capacity in luxury hotels in the Middle East.
• Strong customer service orientation and English communication skills.

Responsibilities

• You will ensure memorable guest experiences and seamless connectivity during their stay.
• You are the first IT contact for guest complaints and prioritize resolution.
• You ensure hotel applications and networks operate per Dorchester Collection standards.
• You follow IT policies and monitor them regularly.
• You support critical systems (Opera, Simphony, Call Accounting, HSIA, PABX, POS) 24/7.
• You provide desktop and application support, including patches.
• You monitor and close IT Helpdesk tickets by priority.
• You manage backups and inform IT Manager of issues.
• You assist guests with IT-related needs during their stay.
• You perform Planned Preventive Maintenance (PPM) in telecom rooms and maintain records.
• All actions align with Dorchester Collection values: Passion, Personality, Respect, Working Together and Creativity.

Skills

Problem-solving

Customer service

Communication skills

English language

Education

Diploma in IT or related field

CCNA Certification

Microsoft Certification

Tools

Opera

Simphony

Call Accounting

HSIA

PABX

POS systems

Job description

The Lana in Dubai is seeking an IT Specialist to maintain guest connectivity and ensure all hotel IT systems run with high availability. You will be the first IT point of contact for guest issues, maintain critical systems such as Opera and Simphony, and uphold Dorchester Collection standards.

You will work in a luxury hotel environment with ongoing training through our award-winning learning academy, contributing to seamless guest experiences and strong hotel operations.