Luxury Guest Services Team Lead – Imperial Operations

Atlantis; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Atlantis The Palm in Dubai is seeking a Team Leader - Imperial Services to supervise guest-service operations, coordinating Front Office and F&B activities to ensure a seamless luxury experience for Royal Club guests.

This role requires a minimum of 2 years in a comparable luxury property, strong leadership, and the ability to guide shifts while maintaining high service standards in a fast-paced, multicultural resort. Dubai-based, full-time, rotating shifts.

Qualifications

• Bachelor’s degree in Hospitality Management or related discipline preferred.
• Minimum 2 years of experience in a comparable position within a luxury property.
• Experience in Front Office and food and beverage service; housekeeping familiarity.

Responsibilities

• Coordinate day-to-day Front Office activities within Imperial Services.
• Support food and beverage operations in assigned guest areas.
• Guide colleagues during shifts to maintain service consistency.
• Monitor guest arrivals, departures, requests, and priorities.
• Communicate room and guest requirements to Housekeeping clearly.
• Coordinate with the Call Center to ensure requests are recorded and completed.
• Maintain close communication with supporting operational departments.
• Respond to guest enquiries and assist with personalized service needs.
• Follow up on outstanding requests to prevent delays.
• Resolve routine service concerns and escalate significant matters to the Assistant Manager.
• Ensure Royal Club guests receive professional, attentive and timely assistance.
• Maintain presentation and operating standards in the assigned work area.
• Support shift briefings and communicate guest information to colleagues.
• Help manage busy periods by allocating immediate operational priorities.
• Promote teamwork across Front Office, Housekeeping, Call Center, and dining operations.
• Monitor compliance with resort procedures and luxury-service standards.
• Contribute to departmental objectives and the wider business strategy.
• Provide a smooth operational handover between shifts.

Education

Bachelor's degree in Hospitality Management

Job description

Atlantis The Palm in Dubai is seeking a Team Leader - Imperial Services to supervise guest-service operations, coordinating Front Office and F&B activities to ensure a seamless luxury experience for Royal Club guests.

This role requires a minimum of 2 years in a comparable luxury property, strong leadership, and the ability to guide shifts while maintaining high service standards in a fast-paced, multicultural resort. Dubai-based, full-time, rotating shifts.