Luxury Front Services Team Leader

Atlantis; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Atlantis Dubai is seeking a Team Leader - Front Services to maintain a highly visible presence at the front of house, support colleagues, and ensure guests receive attentive and professional service throughout their interactions with the team in our luxury environment.

You will assist management with daily operations, guide colleagues in their technical and service responsibilities, and help maintain five-star standards across Front Door, Bell Services and Transportation.

Qualifications

• Previous Front Services leadership experience.
• Ability to lead, teach and motivate colleagues.
• Strong organizational and customer service skills.

Responsibilities

• Assist the Assistant Manager and Manager with the daily running of Front Services.
• Support operations across the Front Door, Bell Services and Transportation.
• Lead colleagues through an active and visible front-of-house presence.
• Guide and motivate the team during daily operations.
• Help colleagues strengthen their technical and service delivery capabilities.
• Train and update team members on relevant processes and service standards.
• Monitor the consistent delivery of five-star guest service.
• Support effective use and coordination of service providers.
• Assist with maintaining required health and safety standards.

Skills

Front Services leadership

Team leadership

Guest services

Job description

Atlantis Dubai is seeking a Team Leader - Front Services to maintain a highly visible presence at the front of house, support colleagues, and ensure guests receive attentive and professional service throughout their interactions with the team in our luxury environment.

You will assist management with daily operations, guide colleagues in their technical and service responsibilities, and help maintain five-star standards across Front Door, Bell Services and Transportation.