Luxury Club Ops Assistant Manager - VIP Lounge Lead

Atlantis

Dubai

On-site

AED 112,000 - 179,000

Full time

14 days+

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Benefits offered by this job

Tax-free salary in AED

Medical insurance (including dental)

Annual flights home

Life insurance

Dining privileges and exclusive rates

Job summary

Atlantis The Palm in Dubai seeks an Assistant Manager - Imperial Club Operations to oversee Imperial Club lounges and lobby services for in-house guests. You will coordinate arrivals/departures, lead colleagues, and maintain exceptional service aligned with luxury resort standards in a dynamic environment.

The role requires a minimum of 5 years in luxury hospitality, with at least 1 year in a Club Lounge or equivalent at an Assistant Manager level.

Qualifications

Minimum 5 years of hospitality experience in a luxury hotel.
At least 1 year in Club Lounge or similar as Assistant Manager.
Experience with international luxury hospitality is preferred.
Strong leadership and team-development skills.

Responsibilities

Support the Imperial Manager with daily operational oversight.
Coordinate service across Imperial Club lounges and lobby areas.
Monitor guest arrivals and departures to ensure smooth experiences.
Maintain awareness of VIP guests, preferences, special occasions, and service requirements.
Ensure in-house guests receive personalized and timely assistance.
Supervise team members and allocate responsibilities according to operational demand.
Prepare and coordinate employee schedules.
Support colleague training, coaching, and professional development.
Conduct shift briefings and communicate priorities clearly.
Monitor service quality and provide immediate operational guidance.
Verify consistent implementation of standard operating procedures.
Ensure employees comply with company policies and departmental requirements.
Coordinate with Front Office, Housekeeping, Concierge, and food and beverage teams.
Resolve guest concerns promptly and professionally.
Follow up on service recovery actions to confirm guest satisfaction.
Support lounge presentation, food service, cleanliness, and readiness.
Manage competing operational requirements in a fast-paced environment.
Assist with performance monitoring and provide constructive team feedback.
Report operational concerns and significant guest matters to the Manager.
Identify opportunities to improve service efficiency and the overall club experience.