Assistant Manager - Imperial Club Operations

Atlantis; Dubai; On-site; AED 112,000 - 179,000; Full time

Benefits offered by this job

Tax-free salary in AED

Medical insurance (including dental)

Annual flights home

Life insurance

Dining privileges and exclusive rates

Job summary

Atlantis The Palm in Dubai seeks an Assistant Manager - Imperial Club Operations to oversee Imperial Club lounges and lobby services for in-house guests. You will coordinate arrivals/departures, lead colleagues, and maintain exceptional service aligned with luxury resort standards in a dynamic environment.

The role requires a minimum of 5 years in luxury hospitality, with at least 1 year in a Club Lounge or equivalent at an Assistant Manager level.

Qualifications

• Minimum 5 years of hospitality experience in a luxury hotel.
• At least 1 year in Club Lounge or similar as Assistant Manager.
• Experience with international luxury hospitality is preferred.
• Strong leadership and team-development skills.

Responsibilities

• Support the Imperial Manager with daily operational oversight.
• Coordinate service across Imperial Club lounges and lobby areas.
• Monitor guest arrivals and departures to ensure smooth experiences.
• Maintain awareness of VIP guests, preferences, special occasions, and service requirements.
• Ensure in-house guests receive personalized and timely assistance.
• Supervise team members and allocate responsibilities according to operational demand.
• Prepare and coordinate employee schedules.
• Support colleague training, coaching, and professional development.
• Conduct shift briefings and communicate priorities clearly.
• Monitor service quality and provide immediate operational guidance.
• Verify consistent implementation of standard operating procedures.
• Ensure employees comply with company policies and departmental requirements.
• Coordinate with Front Office, Housekeeping, Concierge, and food and beverage teams.
• Resolve guest concerns promptly and professionally.
• Follow up on service recovery actions to confirm guest satisfaction.
• Support lounge presentation, food service, cleanliness, and readiness.
• Manage competing operational requirements in a fast-paced environment.
• Assist with performance monitoring and provide constructive team feedback.
• Report operational concerns and significant guest matters to the Manager.
• Identify opportunities to improve service efficiency and the overall club experience.

Skills

Club Lounge operations

Luxury hotel management

Front Office operations

Rooms Division

Guest arrivals and departures

VIP guest services

Lounge supervision

Team scheduling

Staff training

Performance coaching

Shift briefings

Service-quality monitoring

Standard operating procedures

Policy compliance

Complaint resolution

Service recovery

Guest-satisfaction management

Cross-functional coordination

Operational leadership

Job description

Assistant Manager - Imperial Club Operations Job Snapshot Role: Assistant Manager - Imperial Club Operations Location: Dubai, United Arab Emirates Industry: Hospitality Function: Hotel Management Experience: Minimum 5 years Job Type: Full-time Position Overview The Assistant Manager - Imperial Club Operations position in Dubai, United Arab Emirates, is a luxury hotel leadership opportunity within the Hospitality industry. Atlantis The Palm seeks an experienced professional to supervise Imperial Club lounges and lobby services, coordinate guest arrivals and departures, develop colleagues, and maintain exceptional satisfaction standards.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Hotel Management Salary: AED 10000-16000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context Supporting the Imperial Club Manager, the Assistant Manager oversees daily lounge and lobby operations serving in-house guests. The position connects Rooms, Front Office, and food and beverage functions while ensuring that staffing, service delivery, and guest experiences consistently reflect luxury resort standards.

Key Responsibilities

• Support the Imperial Manager with daily operational oversight.
• Coordinate service across Imperial Club lounges and lobby areas.
• Monitor guest arrivals and departures to ensure smooth experiences.
• Maintain awareness of VIP guests, preferences, special occasions, and service requirements.
• Ensure in-house guests receive personalized and timely assistance.
• Supervise team members and allocate responsibilities according to operational demand.
• Prepare and coordinate employee schedules.
• Support colleague training, coaching, and professional development.
• Conduct shift briefings and communicate priorities clearly.
• Monitor service quality and provide immediate operational guidance.
• Verify consistent implementation of standard operating procedures.
• Ensure employees comply with company policies and departmental requirements.
• Coordinate with Front Office, Housekeeping, Concierge, and food and beverage teams.
• Resolve guest concerns promptly and professionally.
• Follow up on service recovery actions to confirm guest satisfaction.
• Support lounge presentation, food service, cleanliness, and readiness.
• Manage competing operational requirements in a fast-paced environment.
• Assist with performance monitoring and provide constructive team feedback.
• Report operational concerns and significant guest matters to the Manager.
• Identify opportunities to improve service efficiency and the overall club experience.

Ideal Profile

• Minimum 5 years of hospitality experience within a luxury hotel.
• At least 1 year of Club Lounge or comparable experience at Assistant Manager level.
• Previous experience with an international luxury hospitality organization is preferred.
• Practical knowledge of Rooms and Front Office operations.
• Food and beverage service exposure is required.
• Demonstrated leadership and team-development experience.
• Able to coordinate schedules and deploy colleagues according to business demand.
• Strong understanding of luxury guest-service standards.
• Confident handling complex requests and service-recovery situations.
• Capable of managing multiple operational priorities simultaneously.
• Excellent interpersonal, communication, and organizational skills.
• Calm, decisive, and visible during demanding service periods.
• Focused on exceeding guest-satisfaction expectations.
• Flexible regarding shifts, weekends, evenings, and public holidays.

Skills Set

• Club Lounge operations
• Luxury hotel management
• Front Office operations
• Rooms Division
• Food and beverage coordination
• Guest arrivals and departures
• VIP guest services
• Lounge supervision
• Team scheduling
• Staff training
• Performance coaching
• Shift briefings
• Service-quality monitoring
• Standard operating procedures
• Policy compliance
• Complaint resolution
• Service recovery
• Guest-satisfaction management
• Cross-functional coordination
• Operational leadership

Why Join Us

Atlantis provides a competitive tax-free salary paid in UAE Dirhams, medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and exclusive rates across Kerzner properties. The resort also supports leadership development through world-class training, internal progression, international career mobility, and colleague wellbeing programs.

About the Company

Atlantis The Palm is an iconic luxury resort on Dubai 's Palm Jumeirah and a member of the Kerzner International portfolio. It features 1544 rooms and suites, celebrated restaurants, aquatic entertainment, marine attractions, and exclusive guest facilities. A multicultural workforce of more than 6000 colleagues representing 129 nationalities supports the resort 's extensive hospitality operations.