Team Leader - Imperial Services

Atlantis; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Atlantis The Palm in Dubai is seeking a Team Leader - Imperial Services to supervise guest-service operations, coordinating Front Office and F&B activities to ensure a seamless luxury experience for Royal Club guests.

This role requires a minimum of 2 years in a comparable luxury property, strong leadership, and the ability to guide shifts while maintaining high service standards in a fast-paced, multicultural resort. Dubai-based, full-time, rotating shifts.

Qualifications

• Bachelor’s degree in Hospitality Management or related discipline preferred.
• Minimum 2 years of experience in a comparable position within a luxury property.
• Experience in Front Office and food and beverage service; housekeeping familiarity.

Responsibilities

• Coordinate day-to-day Front Office activities within Imperial Services.
• Support food and beverage operations in assigned guest areas.
• Guide colleagues during shifts to maintain service consistency.
• Monitor guest arrivals, departures, requests, and priorities.
• Communicate room and guest requirements to Housekeeping clearly.
• Coordinate with the Call Center to ensure requests are recorded and completed.
• Maintain close communication with supporting operational departments.
• Respond to guest enquiries and assist with personalized service needs.
• Follow up on outstanding requests to prevent delays.
• Resolve routine service concerns and escalate significant matters to the Assistant Manager.
• Ensure Royal Club guests receive professional, attentive and timely assistance.
• Maintain presentation and operating standards in the assigned work area.
• Support shift briefings and communicate guest information to colleagues.
• Help manage busy periods by allocating immediate operational priorities.
• Promote teamwork across Front Office, Housekeeping, Call Center, and dining operations.
• Monitor compliance with resort procedures and luxury-service standards.
• Contribute to departmental objectives and the wider business strategy.
• Provide a smooth operational handover between shifts.

Education

Bachelor's degree in Hospitality Management

Job description

Team Leader - Imperial Services Job Snapshot Role: Team Leader - Imperial Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: Minimum 2 years Job Type: Full-time

Position Overview The Team Leader - Imperial Services position in Dubai, United Arab Emirates, is a supervisory guest-service opportunity within the Hospitality industry. Atlantis The Palm seeks a versatile professional to coordinate daily Front Office and food and beverage activities, support service colleagues, and maintain a smooth luxury experience for Royal Club guests.

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: AED 6000-9000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Key Responsibilities

• Coordinate day-to-day Front Office activities within Imperial Services.
• Support food and beverage operations in assigned guest areas.
• Guide colleagues during shifts and help maintain service consistency.
• Monitor guest arrivals, departures, requests, and operational priorities.
• Communicate room and guest requirements clearly to Housekeeping.
• Coordinate with the Call Center to ensure requests are recorded and completed.
• Maintain close communication with supporting operational departments.
• Respond to guest enquiries and assist with personalized service needs.
• Follow up on outstanding requests to prevent delays.
• Resolve routine service concerns and **escalate** significant matters to the Assistant Manager.
• Ensure Royal Club guests receive professional, attentive, and timely assistance.
• Maintain presentation and operating standards in the assigned work area.
• Support shift briefings and communicate relevant guest information to colleagues.
• Help manage busy periods by allocating immediate operational priorities.
• Promote teamwork across Front Office, Housekeeping, Call Center, and dining operations.
• Monitor compliance with resort procedures and luxury-service standards.
• Contribute to departmental objectives and the wider business strategy.
• Provide a smooth operational handover between shifts.

Ideal Profile

• Bachelor 's degree in Hospitality Management or a related discipline is preferred.
• Minimum 2 years of experience in a comparable position within a luxury property.
• Housekeeping experience or strong familiarity with housekeeping operations.
• Practical exposure to Front Office and food and beverage service.
• Able to guide colleagues and coordinate activities during demanding shifts.
• Confident communicating with guests, employees, supervisors, and managers.
• Comfortable working in a fast-paced, multicultural resort environment.
• Creative and resourceful when handling service challenges.
• Able to maintain high standards while managing competing priorities.
• Flexible, service-oriented, and professionally presented.
• Capable of supporting departmental plans and broader business objectives.
• Available for rotating shifts, weekends, evenings, and public holidays.

Skills Set

• Luxury guest services
• Front Office operations
• Royal Club service
• Food and beverage coordination
• Housekeeping coordination
• Call Center communication
• Shift leadership
• Guest-request management
• Service recovery
• Interdepartmental coordination
• Operational handovers
• Team guidance
• Quality monitoring
• Guest communication
• Problem-solving
• Priority management
• Hospitality standards
• Multitasking

Why Join Us

The position offers a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and discounted rates at Kerzner properties worldwide. Atlantis also supports long-term development through international training, internal progression, career mobility, and colleague wellness initiatives.

About the Company

Atlantis The Palm is an internationally recognized luxury resort on Dubai 's Palm Jumeirah and part of Kerzner International. Its 1544 rooms and suites are complemented by renowned dining venues, aquatic entertainment, marine attractions, and personalized resort services. A diverse workforce of more than 6000 colleagues from 129 nationalities supports the property 's guest experiences and extensive daily operations.