Luxury Guest Relations Specialist – Dubai 5-Star Hotel

RTC-1 Employment Services; Dubai; On-site; AED 20,000 - 24,000; Full time

Benefits offered by this job

Service charge

Shared accommodation

Transportation

Duty meals

Job summary

RTC-1 Employment Services seeks a Guest Relations Officer for a prestigious 5-star hotel in Dubai. This full‑time role focuses on delivering personalized guest experiences, welcoming VIPs, and coordinating with Front Office, Concierge, Housekeeping and F&B to ensure seamless stays.

The ideal candidate speaks Russian, Mandarin, or Arabic with strong English, has luxury hospitality experience, and excels in problem solving and service recovery.

Qualifications

• Age 36 or younger; overseas applicants welcome.
• Experience in Guest Relations, Guest Services, or Front Office in luxury hotels preferred.
• Fluency in Russian, Mandarin Chinese, or Arabic is highly preferred with strong English.
• Familiarity with hotel PMS systems such as Opera is advantageous.

Responsibilities

• Deliver personalized, memorable guest experiences by welcoming VIPs and recognizing guest preferences.
• Manage guest requests, complaints, and service recovery with prompt resolutions.
• Coordinate with Front Office, Concierge, Housekeeping, and F&B to ensure seamless guest journeys.
• Engage with guests to promote hotel facilities and drive guest loyalty.

Skills

Russian language

Mandarin Chinese

Arabic

English communication

Job description

RTC-1 Employment Services seeks a Guest Relations Officer for a prestigious 5-star hotel in Dubai. This full‑time role focuses on delivering personalized guest experiences, welcoming VIPs, and coordinating with Front Office, Concierge, Housekeeping and F&B to ensure seamless stays.

The ideal candidate speaks Russian, Mandarin, or Arabic with strong English, has luxury hospitality experience, and excels in problem solving and service recovery.