5-Star Spa Receptionist - Guest Experience & Reservations

RTC-1 Employment Services; Dubai; On-site; AED 20,000 - 24,000; Full time

Benefits offered by this job

Service charge

Shared accommodation

Transportation

Duty meals

Job summary

RTC-1 Employment Services is recruiting for a Spa Receptionist role at a prestigious Dubai hotel. You will welcome guests, manage bookings, and guide treatment experiences from arrival to departure in a luxury spa setting.

The job requires 2+ years in luxury hospitality, excellent English, and fluency in Russian or Arabic. Benefits include service charge, shared accommodation, transportation, and duty meals. On-site in Dubai, UAE.

Qualifications

• Preferably female, aged 23 to 36; overseas candidates are welcome to apply.
• With at least 2 years experience as a Spa Receptionist, Wellness Receptionist, or Guest Service Agent within a 4-star or 5-star hotel, luxury spa, or premium wellness establishment.
• Familiarity with spa booking systems, appointment scheduling, POS transactions, treatment packages, and spa retail sales.
• Excellent customer service, professional presentation, strong organizational skills, a welcoming personality, good English communication, and fluency in Russian or Arabic.

Responsibilities

• Welcome spa guests professionally, manage treatment reservations, coordinate therapist schedules, and ensure a relaxing, personalized experience from arrival through departure.
• Provide knowledgeable recommendations on spa treatments, wellness packages, memberships, and retail products while actively supporting upselling and revenue generation.
• Handle appointment confirmations, guest inquiries, payments, billing, and feedback while maintaining accurate booking records and ensuring smooth daily reception operations.
• Coordinate with Spa Therapists, Housekeeping, and hotel departments to maintain treatment schedules, uphold cleanliness and presentation standards, and resolve guest concerns discreetly.

Skills

Customer service

Appointment scheduling

Upselling

POS transactions

Russian language

Arabic language

English language

Tools

Spa booking system

Job description

RTC-1 Employment Services is recruiting for a Spa Receptionist role at a prestigious Dubai hotel. You will welcome guests, manage bookings, and guide treatment experiences from arrival to departure in a luxury spa setting.

The job requires 2+ years in luxury hospitality, excellent English, and fluency in Russian or Arabic. Benefits include service charge, shared accommodation, transportation, and duty meals. On-site in Dubai, UAE.