Luxury Residential Guest Relations Specialist

Ennismore; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

SO/ Uptown Dubai is seeking a Guest Relations Agent to join the luxury residential team. You will deliver personalized service to residents, homeowners, and guests, ensuring a seamless luxury living experience while upholding the highest hospitality standards.

Responsibilities include welcoming residents, building relationships, coordinating with Concierge and other teams, and handling inquiries with professionalism. Fluency in English is required, with Russian as a strong plus.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.
• Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Concierge

Luxury hospitality

Communication

Interpersonal

Problem solving

Attention to detail

Shift work

Teamwork

Job description

SO/ Uptown Dubai is seeking a Guest Relations Agent to join the luxury residential team. You will deliver personalized service to residents, homeowners, and guests, ensuring a seamless luxury living experience while upholding the highest hospitality standards.

Responsibilities include welcoming residents, building relationships, coordinating with Concierge and other teams, and handling inquiries with professionalism. Fluency in English is required, with Russian as a strong plus.