Luxury Guest Relations Specialist | 5-Star Hospitality

Atlantis Resorts; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounted rates at Kerzner properties

Health insurance (with dental)

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Job summary

Atlantis, The Palm in Dubai seeks a Guest Relations Agent to deliver personalized service to hotel guests throughout their stay, creating memorable experiences and handling requests with courtesy and efficiency.

Ideal candidates have experience in guest relations or front office within a 5-star ultra-luxury environment; the role offers tax-free AED salary, extensive benefits, and opportunities for growth across Kerzner properties.

Qualifications

• Experience in guest relations, front office, hospitality, or a customer-service role in 5-star ultra-luxury environments.
• Passion for delivering exceptional guest experiences.
• Willingness to work flexible shifts in a luxury hotel setting.

Responsibilities

• Provide personalized service to guests throughout their stay.
• Handle requests and concerns professionally to ensure guest satisfaction.
• Collaborate with colleagues across departments to exceed service standards.
• Uphold brand standards and safety policies in a luxury environment.

Skills

Guest relations

Front office

Hospitality

Customer service

Job description

Atlantis, The Palm in Dubai seeks a Guest Relations Agent to deliver personalized service to hotel guests throughout their stay, creating memorable experiences and handling requests with courtesy and efficiency.

Ideal candidates have experience in guest relations or front office within a 5-star ultra-luxury environment; the role offers tax-free AED salary, extensive benefits, and opportunities for growth across Kerzner properties.