Guest Relations Manager

Client of Limitless Recruitment; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Client of Limitless Recruitment is seeking a Guest Relations Manager for a prestigious upscale hospital group in Dubai, UAE. This senior, client-facing leadership role requires luxury service excellence, discretion, and a guest-centric culture to bring 5-star hospitality into a hospital environment.

Ideal candidates will have GCC luxury hotel leadership background, fluency in English plus another language, and proven ability to design guest experiences, manage surveys, handle resolutions, coach

Qualifications

• Requires 5-star hotel or resort leadership experience in GCC.
• Luxury hospitality professional with a guest-centric culture.
• Fluent English and one additional European/CIS/Balkan language or Afrikaans.
• Experience designing a Guest Experience programme.
• Experience with guest surveys and engagement tools.
• Strong resolution management experience.
• Experience coaching and mentoring a team.
• Experience creating and presenting presentations.
• Candidates currently based in the UAE preferred.

Responsibilities

• Lead and elevate the guest/client experience across the organisation.
• Drive luxury service standards and a strong service culture.
• Lead, coach and develop all the guest facing departments.
• Handle complex guest feedback and complaints professionally.
• Drive service recovery and continuous improvement.
• Monitor guest satisfaction and KPI performance.
• Conduct service reviews, coaching and quality audits.
• Collaborate with senior management and other departments to improve the overall guest journey.
• Ensure every interaction reflects the highest standards of professionalism, empathy, discretion and personalised service.

Skills

Guest Experience Design

Luxury Service Standards

Discretion

Complaint Resolution

Team Coaching

Presentation Skills

Guest Feedback Systems

Job description

NOW HIRING GUEST RELATIONS MANAGER Upscale Hospital Group Dubai UAE

We are seeking an exceptional Guest Relations Manager to join a prestigious upscale hospital group in Dubai This is a senior client-facing leadership position for a hospitality professional who understands luxury service exceptional guest experiences discretion complaint resolution and the highest standards of personalised service who can bring 5 star Service into a Hospital environment

MANDATORY ROLE REQUIREMENTS

• Candidates must have previous experience in a 5-star luxury hotel or resort as either Director of Rooms, Front Office Manager, Assistant Front Office Manager or Guest Relations Manager in the GCC
• We are looking for a genuine luxury hospitality professional who can bring exceptional service standards and a strong guest-centric culture into a premium healthcare environment.
• Must be fluent in English plus fluency in one additional European, CIS, Balkan language or Afrikaans
• Must be able to design a Guest Experience programme
• Must have experience handling guest survey systems and other engagement tools
• Must have strong experience with resolution management
• Must have experience with Coaching and Mentoring a team
• Must have experience putting together presentations and presenting
• Must be confident and outgoingCandidates currently based in the UAE will be given preference.

KEY RESPONSIBILITIES

• Lead and elevate the guest/client experience across the organisation
• Drive luxury service standards and a strong service culture
• Lead, coach and develop all the guest facing departments
• Handle complex guest feedback and complaints professionally
• Drive service recovery and continuous improvement
• Monitor guest satisfaction and KPI performance
• Conduct service reviews, coaching and quality audits
• Collaborate with senior management and other departments to improve the overall guest journey
• Ensure every interaction reflects the highest standards of professionalism, empathy, discretion and personalised service

IMPORTANT This is a senior-level position and we will only consider candidates with the required GCC luxury 5-star hotel leadership background.