Luxury Guest Experience Manager

Atlantis Dubai; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Annual flights

Exclusive staff discounts

Job summary

Atlantis, The Palm in the United Arab Emirates seeks a dynamic Guest Relations & Concierge Manager. You will lead the guest relations and concierge operations, ensuring personalized and seamless experiences for all guests in a luxury resort setting.

The role requires strong supervisory skills, knowledge of five-star hotel operations, and a commitment to exemplary guest service. Benefits include health insurance, annual flights, and exclusive staff privileges across Kerzner properties.

Qualifications

• Previous supervisory or management experience in Guest Relations/Concierge.
• Experience in a five-star or luxury hotel environment.
• Strong knowledge of guest service and hotel operations.

Responsibilities

• Provide overall leadership and daily operation of the Guest Relations and Concierge functions.
• Deliver exceptional, personalized, and seamless experiences for all guests.
• Manage VIP and high-profile guest relationships and preferences.
• Drive service recovery and guest satisfaction while maintaining luxury standards across all hotel departments.

Skills

Guest relations leadership

Supervisory experience

Luxury hospitality knowledge

Job description

Atlantis, The Palm in the United Arab Emirates seeks a dynamic Guest Relations & Concierge Manager. You will lead the guest relations and concierge operations, ensuring personalized and seamless experiences for all guests in a luxury resort setting.

The role requires strong supervisory skills, knowledge of five-star hotel operations, and a commitment to exemplary guest service. Benefits include health insurance, annual flights, and exclusive staff privileges across Kerzner properties.