Luxury Guest Experience Lead

St. Regis Hotels & Resorts; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai (Palm Jumeirah) is seeking a Front Desk/Guest Services Associate to process guest arrivals, verify identity and payment, and assign rooms with key issuance.

You will balance cash, prepare daily logs, and support team with guest requests. Responsibilities include training, coaching, and maintaining service standards while delivering personalized hospitality in a luxury setting.

Qualifications

• Education: High school diploma or GED.
• Experience: At least 1 year of related work experience.
• Supervisory experience: At least 1 year.
• License or Certification: None

Responsibilities

• Process guest check-ins and verify identity and payment.
• Set up accounts, issue room keys, and collect billing.
• Prepare daily reports and complete closing procedures.
• Assist management and coach staff as needed.
• Provide directions and respond to guest requests.
• Balance and secure cash and handle payments.

Skills

Guest service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Supervisory experience

Related work experience

Job description

St. Regis Hotels & Resorts in Dubai (Palm Jumeirah) is seeking a Front Desk/Guest Services Associate to process guest arrivals, verify identity and payment, and assign rooms with key issuance.

You will balance cash, prepare daily logs, and support team with guest requests. Responsibilities include training, coaching, and maintaining service standards while delivering personalized hospitality in a luxury setting.