Guest Experience Supervisor - Front Desk Leader

St. Regis; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

St. Regis, Dubai, seeks an attentive front desk supervisor to manage guest check-ins, verify identities, assign rooms, and issue keys, ensuring accurate accounts and adherence to Marriott standards.

You will balance cash, handle various payment types, assist with training, and serve as a first point of contact for guest needs, maintaining a professional appearance and confidentiality.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms, and issue keys.
• Balance and secure bank; process payments and reports.
• Assist in training, coaching, and supervising staff.
• Maintain professionalism and confidentiality; respond to guest requests.

Education

High school diploma or GED equivalent

Job description

St. Regis, Dubai, seeks an attentive front desk supervisor to manage guest check-ins, verify identities, assign rooms, and issue keys, ensuring accurate accounts and adherence to Marriott standards.

You will balance cash, handle various payment types, assist with training, and serve as a first point of contact for guest needs, maintaining a professional appearance and confidentiality.