Guest Experience Supervisor — Hospitality Leader & Coach

St. Regis; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

St. Regis is seeking a Front Desk Associate in Dubai to ensure seamless guest check-ins, verify identifications and payments, and issue room keys. You will balance cash, prepare daily reports, and support training and coaching of team members.

A courteous, professional demeanor and strong communication are essential. The role requires guest-focused service, ability to handle various payment types, and accurate entry of guest information using POS systems.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity and payment details.
• Set up accurate guest accounts and issue room keys.
• Balance cash, drop receipts and complete closing reports.
• Assist management in training, coaching and supervising employees.
• Provide directions and hotel information to guests.

Skills

Guest service

Communication

Cash handling

Team interaction

Education

High school diploma or GED

Tools

POS systems

Job description

St. Regis is seeking a Front Desk Associate in Dubai to ensure seamless guest check-ins, verify identifications and payments, and issue room keys. You will balance cash, prepare daily reports, and support training and coaching of team members.

A courteous, professional demeanor and strong communication are essential. The role requires guest-focused service, ability to handle various payment types, and accurate entry of guest information using POS systems.