Front Office Guest Experience Lead

St. Regis Hotels & Resorts; Dubai; On-site; AED 47,000 - 71,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai seeks a Non-Management Front Office team member to process guest check-ins, verify identities, and activate room keys. You will ensure accurate accounts, balance daily cash, and handle payments and reports.

The role requires at least 1 year in guest services and a High school diploma or GED. Excellent communication and customer service are essential to support a luxury hotel experience.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and form of payment.
• Set up guest accounts and issue room keys; enter loyalty details.
• Balance cash and prepare cashier closing reports.
• Assist in training staff and uphold hotel policies.

Education

High school diploma or G.E.D. equivalent

Job description

St. Regis Hotels & Resorts in Dubai seeks a Non-Management Front Office team member to process guest check-ins, verify identities, and activate room keys. You will ensure accurate accounts, balance daily cash, and handle payments and reports.

The role requires at least 1 year in guest services and a High school diploma or GED. Excellent communication and customer service are essential to support a luxury hotel experience.