Luxury Guest Service Desk Agent

St. Regis Hotels & Resorts; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

St. Regis Hotels & Resorts in Palm Jumeirah, Dubai, invites applications for a Non-Management, Full-Time guest services associate.

The role involves answering guest calls, operating the switchboard, managing wake-up calls, and relaying messages with precision. Responsibilities include assisting guests with internet access, coordinating with support lines, following company policies, and maintaining professional appearance.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and transfer calls as needed.
• Provide wake-up calls and manage messages, including timely relay of information.
• Assist guests on internet access and coordinate with provider support for issues.
• Follow up with guests to ensure requests are met and problems resolved.
• Support bell staff or valet as required and adhere to all policies.

Education

High school diploma or GED equivalent

Job description

St. Regis Hotels & Resorts in Palm Jumeirah, Dubai, invites applications for a Non-Management, Full-Time guest services associate.

The role involves answering guest calls, operating the switchboard, managing wake-up calls, and relaying messages with precision. Responsibilities include assisting guests with internet access, coordinating with support lines, following company policies, and maintaining professional appearance.