Luxury Guest Experience Lead

ALDAR; Abu Dhabi; On-site; AED 156,000 - 234,000; Full time

Job summary

Aldar is seeking an experienced Guest Ambassador Supervisor to lead the Client Engagement & Relations team at Saadiyat Grove in Abu Dhabi. The role focuses on delivering seamless, personalised guest experiences, resolving inquiries and guiding operations to reflect Emirati hospitality benchmarks.

You will coach a multi-lingual team, manage guest feedback across channels, and collaborate with retailers, tenants, and security to elevate service standards and event support.

Qualifications

• Minimum 3 years in a supervisory or managerial role.
• Experience in luxury destinations, premium venues, or related sectors.
• Fluency in English and Arabic; bilingual communication skills.

Responsibilities

• Lead, coach and develop the Guest Ambassador team for consistent service excellence.
• Oversee daily guest engagement, inquiries, feedback and escalations with timely resolutions.
• Monitor service quality and operational performance, identifying improvement opportunities.
• Conduct daily team briefings and communicate priorities for events and experiences.
• Oversee Aldar Gift Card operations, including sales tracking, cash handling and reporting.
• Maintain accurate records and prepare regular guest experience and operations reports.
• Build strong relationships with internal departments, tenants and external stakeholders.
• Ensure team awareness of security procedures and support emergency coordination.

Skills

Hospitality leadership

Customer service

Multilingual English/Arabic

Job description

Aldar is seeking an experienced Guest Ambassador Supervisor to lead the Client Engagement & Relations team at Saadiyat Grove in Abu Dhabi. The role focuses on delivering seamless, personalised guest experiences, resolving inquiries and guiding operations to reflect Emirati hospitality benchmarks.

You will coach a multi-lingual team, manage guest feedback across channels, and collaborate with retailers, tenants, and security to elevate service standards and event support.