Guest Experience Supervisor – Front Desk Leader

Emaar Properties; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Emaar is seeking a front office ambassador in the UAE to oversee supervisory-level guest service operations at our luxury properties in Dubai. You will lead front desk activities and ensure service standards across the guest journey.

Join a dynamic team, drive guest satisfaction, and collaborate with fellow ambassadors to maintain seamless, memorable experiences for all visitors in a premium hospitality environment.

Qualifications

• 4+ years in hospitality with 2+ in supervisory role or equivalent in a 5-star hotel.
• High school diploma; hotel management degree preferred.

Responsibilities

• Run front office operations to service standards.
• Prevent complaints and ensure service recovery.
• Communicate proactively with fellow ambassadors.

Skills

Supervisory experience

Front office

Communication

Education

High school diploma

Hotel management degree (preferred)

Job description

Emaar is seeking a front office ambassador in the UAE to oversee supervisory-level guest service operations at our luxury properties in Dubai. You will lead front desk activities and ensure service standards across the guest journey.

Join a dynamic team, drive guest satisfaction, and collaborate with fellow ambassadors to maintain seamless, memorable experiences for all visitors in a premium hospitality environment.