Front Desk Supervisor — Lead Luxury Guest Experience

Rosewood Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Rosewood Abu Dhabi seeks a Front Desk Supervisor to shape the guest journey from arrival, ensuring warm, intuitive, and efficient service while upholding Rosewood's standards. You will collaborate with Housekeeping, Engineering, Accounting, and other teams to deliver a seamless stay.

This role requires strong leadership, two years of luxury Front Desk experience, and excellent English communication. The position is on site with a focus on premium guest experiences and operational excellence.

Qualifications

• Minimum two years of Front Desk experience in a luxury property.
• Strong leadership and guest-service orientation.
• Fluent English; additional languages are a plus.

Responsibilities

• Supervise daily Front Desk operations to ensure flawless check-in, check-out, and guest service delivery.
• Resolve guest concerns promptly and professionally, ensuring satisfaction and strengthened guest relationships.
• Lead, train, support, and guide Front Desk associates to maintain service excellence and operational efficiency.
• Monitor room availability, arrivals, departures, and VIP arrangements to ensure accuracy and readiness.
• Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards.
• Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery.

Skills

Front Desk

Leadership

Guest service

English proficiency

Hotel systems

Job description

Rosewood Abu Dhabi seeks a Front Desk Supervisor to shape the guest journey from arrival, ensuring warm, intuitive, and efficient service while upholding Rosewood's standards. You will collaborate with Housekeeping, Engineering, Accounting, and other teams to deliver a seamless stay.

This role requires strong leadership, two years of luxury Front Desk experience, and excellent English communication. The position is on site with a focus on premium guest experiences and operational excellence.