Luxury Guest Experience Specialist

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Employee room discounts

Best-in-class training opportunities

Job summary

InterContinental Hotels & Resorts in Abu Dhabi seeks a passionate Guest Experience Agent to ensure every resident and guest enjoys a welcoming, luxurious experience. You will greet guests warmly, provide personalized service, and coordinate with Front Office, Housekeeping, Engineering, and Security to uphold brand standards.

Ideal candidates show excellence in communication, hospitality, and problem solving, with flexibility to assist across shifts and events while maintaining guest privacy and

Qualifications

• Experience in Guest Experience or Front Office in luxury hospitality.
• Excellent communication and professional presentation.
• Ability to anticipate guest needs and deliver personalized service.
• Strong organization and multitasking skills.
• Good knowledge of hotel operations and standards.

Responsibilities

• Warmly welcome residents and guests to create a memorable first impression.
• Deliver personalized guest service following brand standards.
• Assist with inquiries, requests, and information about facilities and services.
• Coordinate with departments to ensure seamless guest experiences.
• Handle feedback and concerns with timely follow-up and resolution.
• Support VIP arrivals and special occasions for enhanced experiences.
• Maintain accurate records of guest preferences and service details.

Skills

Excellent communication

Interpersonal skills

Guest service mindset

Problem solving

Team coordination

Proficiency in Microsoft Office

Tools

Property Management Systems

Job description

InterContinental Hotels & Resorts in Abu Dhabi seeks a passionate Guest Experience Agent to ensure every resident and guest enjoys a welcoming, luxurious experience. You will greet guests warmly, provide personalized service, and coordinate with Front Office, Housekeeping, Engineering, and Security to uphold brand standards.

Ideal candidates show excellence in communication, hospitality, and problem solving, with flexibility to assist across shifts and events while maintaining guest privacy and