Guest Experience Agent (Front Desk) – VIP Service

Accor; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Monthly service charge distribution

Upselling commissions

Global travel discounts

Fully furnished shared accommodation

Daily staff meals + transportation to/

Daily staff meals in staff cafeteria

Job summary

Accor in Dubai is seeking a Front Desk Agent to warmly welcome guests and manage the check-in/check-out process. You will allocate rooms, issue keys, and ensure a smooth arrival experience while upselling services where appropriate.

The ideal candidate has at least 1 year in a customer-facing role within hotels or premium retail, fluent English, and familiarity with Opera PMS and Microsoft Office. Arabic/Russian/French language skills are a plus.

Qualifications

• Education: Bachelor's Degree or Diploma in Hospitality Management, Tourism, or a related field.
• Skills: Proficiency in Opera PMS and Microsoft Office is highly preferred.
• Languages: Fluent in written and spoken English; Arabic/Russian/French a plus.
• Experience: At least 1 year in a customer-facing role, ideally in hotel or premium retail.

Responsibilities

• Guest Services: Process fast and accurate check-ins and check-outs, allocate rooms, and issue secure room keys.
• Problem Solving: Professionally handle guest complaints, resolve billing disputes, and fulfill VIP room requests.
• Administration: Manage the hotel switchboard, respond to booking emails, and balance the cash drawer at end of shift.

Skills

Customer service

Communication

Education

Bachelor's Degree or Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Accor in Dubai is seeking a Front Desk Agent to warmly welcome guests and manage the check-in/check-out process. You will allocate rooms, issue keys, and ensure a smooth arrival experience while upselling services where appropriate.

The ideal candidate has at least 1 year in a customer-facing role within hotels or premium retail, fluent English, and familiarity with Opera PMS and Microsoft Office. Arabic/Russian/French language skills are a plus.