Concierge Agent: Craft Bespoke Guest Experiences

FIVE Hotels and Resorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Concierge Agent to deliver exceptional guest experiences at our luxury destinations. You will be the primary point of contact for guests, offering bespoke information, reservations, and tailored recommendations to ensure a sensational stay.

The ideal candidate has 1–2 years in a hotel environment, outstanding English communication, and a proactive, can-do attitude. Join a vibrant team and help uphold FIVE's renowned hospitality standards.

Qualifications

• 1–2 years in a hotel environment preferred.
• Excellent communication and energetic approach to guest engagement.
• Professional, polished appearance and FIVE-styled grooming standards.

Responsibilities

• Serve as the primary point of contact for guests, promptly addressing inquiries.
• Provide information, recommendations, and reservations tailored to guest preferences.
• Process and relay guest messages to ensure timely communication.
• Assist with luggage handling and lobby area upkeep to maintain standards.
• Support hotel services knowledge and liaise with other departments to upsell offerings.

Skills

Communication

Leadership

Organisational skills

Customer service

Job description

FIVE Hotels and Resorts in Dubai is seeking a Concierge Agent to deliver exceptional guest experiences at our luxury destinations. You will be the primary point of contact for guests, offering bespoke information, reservations, and tailored recommendations to ensure a sensational stay.

The ideal candidate has 1–2 years in a hotel environment, outstanding English communication, and a proactive, can-do attitude. Join a vibrant team and help uphold FIVE's renowned hospitality standards.