Luxury Front Desk Agent – Guest Experience (Dubai)

Careers at UAE; Dubai; On-site; AED 89,000 - 134,000; Full time

Job description

Front Desk Agent

Location

Four Seasons Resort Dubai at Jumeirah Beach – a luxury hotel with 237 rooms including 49 suites.

What you will do

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guests out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries related to hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests accurately and in a timely manner; interactions are in person and by phone.
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

What you bring

• 1+ years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal and communication skills.
• Cross‑cultural sensitivity and customer service orientation.
• Guest‑centricity and understanding the importance of guests’ preferences.

What we offer

• Work authorization.
• Competitive tax‑free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in high‑quality staff housing.
• Vibrant fitness facilities, including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & development programs.
• Career opportunities and international transfer.
• And more.

Schedule & Hours

• 6 days per week over 48 working hours.