Team Leader - Front Services

Atlantis; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Atlantis Dubai is seeking a Team Leader - Front Services to maintain a highly visible presence at the front of house, support colleagues, and ensure guests receive attentive and professional service throughout their interactions with the team in our luxury environment.

You will assist management with daily operations, guide colleagues in their technical and service responsibilities, and help maintain five-star standards across Front Door, Bell Services and Transportation.

Qualifications

• Previous Front Services leadership experience.
• Ability to lead, teach and motivate colleagues.
• Strong organizational and customer service skills.

Responsibilities

• Assist the Assistant Manager and Manager with the daily running of Front Services.
• Support operations across the Front Door, Bell Services and Transportation.
• Lead colleagues through an active and visible front-of-house presence.
• Guide and motivate the team during daily operations.
• Help colleagues strengthen their technical and service delivery capabilities.
• Train and update team members on relevant processes and service standards.
• Monitor the consistent delivery of five-star guest service.
• Support effective use and coordination of service providers.
• Assist with maintaining required health and safety standards.

Skills

Front Services leadership

Team leadership

Guest services

Job description

Team Leader - Front Services

Job Snapshot Role: Team Leader - Front Services Location: Dubai, UAE Industry: Hospitality Function: Guest Services-Concierge Experience: Previous Front Services leadership experience Job Type: Full Time

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

About the Role

As Team Leader - Front Services, you will maintain a highly visible presence at the front of house, supporting colleagues while ensuring guests receive attentive and professional service throughout their interactions with the team. You will assist management with daily operations, guide colleagues in their technical and service responsibilities and help maintain internationally recognized five-star service standards.

Front Services Leadership

• Assist the Assistant Manager and Manager with the daily running of Front Services.
• Support operations across the Front Door, Bell Services and Transportation.
• Lead colleagues through an active and visible front-of-house presence.
• Guide and motivate the team during daily operations.
• Help colleagues strengthen their technical and service delivery capabilities.
• Train and update team members on relevant processes and service standards.
• Monitor the consistent delivery of five-star guest service.
• Support effective use and coordination of service providers.
• Assist with maintaining required health and safety standards.

Guest Experience

A strong commitment to guest service is central to this position. You will interact directly with guests, understand their needs and provide appropriate guidance while helping the Front Services team create a smooth and memorable arrival and departure experience. The role requires the confidence to operate in a busy, high-profile luxury environment while maintaining professionalism, organization and a genuine service-focused approach.

About You

You should demonstrate a clear passion for hospitality and guest service together with the ability to lead, teach and motivate colleagues. Strong organizational and customer service skills are important, as is the willingness to remain highly visible in front-of-house areas. You should be comfortable assisting management with operational responsibilities while supporting colleague development, health and safety requirements and customer satisfaction standards.

About Atlantis Dubai

Atlantis Dubai is part of Kerzner International and encompasses Atlantis, The Palm and Atlantis The Royal. More than 6,000 colleagues representing 129 nationalities contribute to its luxury hospitality operations and guest experiences across the two resorts.