Lux Front Services & Luggage Supervisor – Dubai

Atlantis; Dubai; On-site; AED 66,960 - 94,860; Full time

Benefits offered by this job

Competitive tax-free salary in UAE Dirhams

Structured training and cross-training opportunities

Career growth across the Kerzner portfolio

Exposure to international luxury hospitality standards

Inclusive, multicultural workplace environment

Opportunity to build long-term career in Dubai's luxury tourism industry

Job summary

Atlantis is seeking a Front Services Luggage Operations Supervisor at Atlantis The Royal in Dubai, UAE. This role involves overseeing luggage coordination and bell services in a prestigious ultra-luxury resort. The candidate will ensure efficient dispatch and timely delivery of services aligned with five-star standards.

The ideal profile includes previous experience in luxury hotel operations and strong organizational skills. The role offers a competitive tax-free salary and career growth opportunities.

Qualifications

• Previous experience in luxury hotel front services, bell desk, or similar hospitality operations.
• Strong organizational and planning skills with attention to detail.
• Computer literacy and familiarity with hospitality systems.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced luxury hotel environment.
• Professional demeanor with strong customer service orientation.

Responsibilities

• Coordinate daily luggage handling operations across arrival and departure services.
• Allocate tasks fairly among bell team members to maintain service efficiency.
• Monitor delivery and dispatch times to optimize operational performance.
• Record and report daily operational updates to Front Services management.
• Ensure accurate tracking, storage, and retrieval of guest luggage.
• Maintain professional guest interaction while upholding luxury service standards.
• Represent the resort's brand image positively in all guest-facing situations.

Skills

Luggage logistics coordination

Front-of-house operations management

Team task allocation and supervision

Guest experience delivery

Operational reporting and documentation

Time management and service optimization

Job description

Atlantis is seeking a Front Services Luggage Operations Supervisor at Atlantis The Royal in Dubai, UAE. This role involves overseeing luggage coordination and bell services in a prestigious ultra-luxury resort. The candidate will ensure efficient dispatch and timely delivery of services aligned with five-star standards.

The ideal profile includes previous experience in luxury hotel operations and strong organizational skills. The role offers a competitive tax-free salary and career growth opportunities.