Luxury F&B Service Supervisor – Lead Guest Experience

Atlantis; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive medical insurance including dental coverage

Annual flight allowance and life insurance benefits

Generous food and beverage privileges

Discounted stays across Kerzner properties worldwide

Access to structured training and internal career mobility programs

Opportunity to grow within a globally recognized luxury hospitality brand

Job summary

Atlantis in Dubai is seeking a Food and Beverage Service Supervisor to lead front-of-house operations within a high-volume luxury dining environment. This role focuses on maintaining service excellence and supervising teams while ensuring consistent food and beverage quality.

The ideal candidate will have a minimum of 2 years of supervisory experience in a restaurant, strong leadership skills, and a passion for exceptional guest service.

Qualifications

• Minimum 2 years of experience in a supervisory or similar role within a high-volume restaurant.
• Strong passion for hospitality and guest service excellence.
• Excellent communication and interpersonal skills.
• Ability to multitask and lead in a fast-paced environment.
• Confident in interacting with diverse international clientele.
• Team-oriented with strong leadership and mentoring abilities.

Responsibilities

• Provide hands-on leadership to service colleagues to ensure exceptional guest experiences.
• Welcome and engage guests professionally to create a positive first impression.
• Maintain full knowledge of menus, promotions, and outlet offerings.
• Offer informed recommendations and support team members with product guidance.
• Monitor food and beverage consistency, presentation, and service timing.
• Address guest concerns promptly and escalate major issues to management.
• Support daily shift organization and ensure smooth outlet operations.
• Maintain hygiene, safety, and service standards at all times.

Skills

Front-of-house supervision

Guest engagement and relationship management

Food and beverage quality monitoring

Team coordination and motivation

Service standards enforcement

Problem-solving and complaint resolution

Job description

Atlantis in Dubai is seeking a Food and Beverage Service Supervisor to lead front-of-house operations within a high-volume luxury dining environment. This role focuses on maintaining service excellence and supervising teams while ensuring consistent food and beverage quality.

The ideal candidate will have a minimum of 2 years of supervisory experience in a restaurant, strong leadership skills, and a passion for exceptional guest service.