Assistant Manager - Front Services Operations

Atlantis; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Atlantis Resorts in Dubai is seeking an Assistant Manager - Front Services Operations to lead the guest arrival, departure, transportation, and lobby experiences at our luxury resort. You will oversee Bell Services, Transportation, driveways, parking, and lobby operations, coordinating with Front Office and Housekeeping to uphold five-star service standards.

The role calls for 2-3 years in a similar leadership position within an internationally recognized luxury hotel.

Qualifications

• Bachelor's degree in hospitality or a related field.
• 2-3 years in front services or front-of-house leadership.
• Experience in luxury hotel or resort preferred.

Responsibilities

• Lead daily Front Services operations while ensuring five-star guest service.
• Coordinate Bell Services and Transportation for smooth arrivals/departures.
• Oversee driveway and parking operations with safe vehicle movement.
• Maintain visibility across the lobby and front-of-house areas.
• Collaborate with Front Office and Housekeeping to align service.
• Identify and address service gaps to enhance guest experience.

Skills

Front Services Leadership

Bell Services management

Guest arrival management

Lobby operations

Team supervision

Interdepartmental coordination

Education

Bachelor's degree in Hospitality or related field

Job description

Assistant Manager - Front Services Operations Job Snapshot

Role: Assistant Manager - Front Services Operations Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: 2-3 years Job Type: Full-time

Position Overview Assistant Manager - Front Services Operations in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced luxury hotel professional ready to support exceptional guest arrival, departure, transportation, and lobby experiences at Atlantis Resorts. The role oversees critical front-of-house activities across Bell Services, Transportation, driveways, parking areas, and lobby operations while coordinating closely with Front Office, Housekeeping, and other resort departments to maintain five-star service standards.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

Front Services shapes a guest 's first and final impression of a luxury resort. The Assistant Manager supports the daily leadership of this high-visibility operation, ensuring guests encounter an organized, welcoming, and highly responsive service from the moment they arrive. The position connects several operational touchpoints, including bell services, transportation, vehicle movement, lobby activity, room readiness coordination, and guest departures. Effective leadership in this role helps prevent service delays, strengthens communication between departments, and ensures the overall guest journey reflects the standards expected of an ultra-luxury resort.

Key Responsibilities

• Support the daily management of Front Services while maintaining five-star guest service and operational standards.
• Coordinate Bell Services and Transportation activities to provide efficient arrival and departure experiences.
• Oversee driveway and parking operations, ensuring vehicles move safely, professionally, and in an organized sequence.
• Monitor high-traffic arrival periods and adjust operational priorities to maintain smooth guest flow.
• Maintain a strong leadership presence across the lobby and other front-of-house guest areas.
• Coordinate Front Office and Front Services activities to minimize delays during arrivals, departures, and in-house movements.
• Work closely with Housekeeping regarding room status and other requirements affecting the guest arrival experience.
• Ensure luggage handling, guest assistance, transportation, and related front service activities are delivered professionally.
• Monitor service execution and address operational issues before they negatively affect the guest experience.
• Assist colleagues with complex guest situations requiring supervisory attention or immediate resolution.
• Maintain effective communication between Front Services and relevant resort departments throughout each shift.
• Ensure established resort procedures and luxury hospitality standards are consistently followed.
• Support daily deployment of colleagues according to guest volumes and operational requirements.
• Guide team members in delivering polished, attentive, and personalized service.
• Promote safe operating practices across driveways, parking areas, transportation activities, and guest access points.
• Identify service gaps and coordinate corrective action with the appropriate operational teams.
• Assist with maintaining an orderly and welcoming lobby environment during peak periods.
• Encourage accountability, collaboration, and professional conduct within the Front Services team.
• Contribute to colleague coaching and development to strengthen service consistency.
• Support management initiatives designed to improve guest satisfaction and front-of-house operational efficiency.

Ideal Profile

The preferred candidate has a bachelor 's degree in hospitality or another relevant discipline together with 2-3 years of experience in a comparable front services or front-of-house leadership position. Experience gained within an internationally recognized luxury hotel or resort environment is particularly valuable. Candidates should understand the service precision required when coordinating guest arrivals, departures, transportation, bell operations, and busy lobby environments. A composed and highly professional approach is essential. The Assistant Manager must be comfortable coordinating multiple operational priorities while maintaining visible hospitality and responding effectively to changing guest requirements. Strong team leadership and interpersonal capabilities are equally important.

Skills Set

• Luxury hotel operations
• Front services management
• Bell Services
• Guest arrival management
• Guest departure coordination
• Lobby operations
• Transportation coordination
• Driveway operations
• Parking operations
• Front Office coordination
• Housekeeping coordination
• Guest services
• Five-star service standards
• Guest experience management
• Front-of-house operations
• Service recovery
• Operational problem solving
• Team supervision
• Colleague coaching
• Interdepartmental coordination
• Guest flow management
• Luxury resort operations
• Hospitality service standards
• Safety awareness
• Shift operations

Why Join Us

Atlantis Resorts offers the opportunity to build a long-term career within Dubai 's established luxury Hospitality market while gaining exposure to a large-scale international resort operation. The environment places strong emphasis on professional development, world-class training, internal career mobility, and opportunities across the wider hospitality portfolio. The role also provides valuable leadership experience within guest-facing operations where service quality has a direct impact on the overall resort experience.

About the Company

Atlantis Resorts operates distinctive luxury resort experiences in Dubai, combining premium accommodation, acclaimed dining, entertainment, wellness, and highly personalized hospitality. Its multicultural workforce supports complex resort operations where exceptional guest service, operational precision, and continuous colleague development are central to the experience.