Lux Resort Front Services Manager — Guest Experience Leader

Atlantis; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Medical insurance with dental coverage

Annual flights home

Life insurance

F&B privileges

Job summary

Atlantis The Palm in Dubai is seeking a Resort Assistant Manager - Front Services. Lead daily Front Desk and lobby operations, ensure five-star guest service, and coordinate Front Office with Housekeeping and other departments to deliver seamless arrivals, departures, and in-house experiences.

The ideal candidate has a Bachelor's degree in Hospitality Management and 2–3 years in a comparable management role within international luxury hospitality.

Qualifications

• Bachelor's degree in Hospitality Management or another relevant discipline.
• Between 2 and 3 years of experience in a comparable management role.
• Previous employment with a recognized international luxury hotel or resort.

Responsibilities

• Oversee daily Front Desk and lobby operations.
• Ensure Front Services maintain five-star guest-service standards.
• Monitor arrivals, departures, room readiness, and in-house guest requirements.
• Coordinate Front Office activities with Front Services and Housekeeping.
• Engage other resort departments when requests require additional support.
• Maintain a visible leadership presence in guest-facing areas.
• Welcome guests and provide confident assistance when needed.
• Review important guest information, preferences, and special requirements.
• Monitor service delivery and resolve gaps before they affect guest satisfaction.
• Handle complex concerns and lead appropriate service-recovery actions.
• Follow up with guests to confirm that issues have been resolved.
• Guide colleagues during demanding shifts and high-occupancy periods.
• Communicate operational priorities through clear briefings.
• Coach team members in luxury-service standards and professional conduct.
• Support colleague training, development, and motivation.
• Encourage collaboration and a healthy team environment.
• Ensure departmental procedures and resort policies are followed.
• Maintain clear and timely communication between operational teams.
• Support complete handovers between shifts.
• Represent the resort with integrity, confidence, and destination knowledge.
• Maintain immaculate grooming and professional presentation.
• Identify opportunities to improve Front Services efficiency and consistency.

Skills

Resort operations

Front Services management

Front Desk supervision

Lobby operations

Guest arrivals

Guest departures

In-house guest services

Housekeeping coordination

Five-star hospitality

Team leadership

Education

Bachelor's degree in Hospitality Management

Job description

Atlantis The Palm in Dubai is seeking a Resort Assistant Manager - Front Services. Lead daily Front Desk and lobby operations, ensure five-star guest service, and coordinate Front Office with Housekeeping and other departments to deliver seamless arrivals, departures, and in-house experiences.

The ideal candidate has a Bachelor's degree in Hospitality Management and 2–3 years in a comparable management role within international luxury hospitality.