Luxury Front Desk & Guest Experience Lead

Atlantis; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Life insurance benefits

Generous food and beverage privileges

Discounted stays across Kerzner properties

Structured training and career mobility programs

Growth opportunities within a luxury hospitality group

Job summary

Atlantis in Dubai is looking for a Wavehouse Guest Reception Manager to oversee front-of-house operations within its vibrant Food and Beverage venue. This role emphasizes premium guest engagement, customer retention strategies, and delivering exceptional dining experiences.

The ideal candidate should have 2-3 years of experience in a luxury hotel or high-end restaurant, with a passion for Food and Beverage operations. The position offers a competitive tax-free salary, health insurance, and career growth opportunities.

Qualifications

• Minimum 2-3 years of experience in a similar role within a luxury hotel or high-end restaurant.
• Strong passion for Food and Beverage operations and guest experience management.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours in a fast-paced hospitality setting.
• Professional appearance and confident guest interaction abilities.
• Experience handling reservations and guest relationship management systems.

Responsibilities

• Oversee reception operations ensuring seamless guest arrival and seating coordination.
• Welcome hotel guests, residents, and regular patrons with professionalism and enthusiasm.
• Build strong guest relationships to drive repeat visits and customer loyalty.
• Act as a sales ambassador promoting venue experiences, events, and special initiatives.
• Manage and update guest database records accurately.
• Communicate guest preferences and special requests to restaurant management.
• Coordinate with marketing and PR teams to support promotions and event awareness.
• Maintain luxury presentation standards while leading the reception team.

Skills

Restaurant front desk leadership

Guest relations and loyalty development

Reservation and seating management

Sales promotion and brand representation

Event coordination and communication

Team collaboration within hospitality operations

Job description

Atlantis in Dubai is looking for a Wavehouse Guest Reception Manager to oversee front-of-house operations within its vibrant Food and Beverage venue. This role emphasizes premium guest engagement, customer retention strategies, and delivering exceptional dining experiences.

The ideal candidate should have 2-3 years of experience in a luxury hotel or high-end restaurant, with a passion for Food and Beverage operations. The position offers a competitive tax-free salary, health insurance, and career growth opportunities.